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New Member

CLID name and number display.

I am using a Cisco Call Manger Express. I am trying to get Caller ID to work for inbound calls from the outside. I am getting the incoming number displayed but not the name. I did a debug isdn q931 and it showed the name incoming into the switch but the name is not displayed on the phone. Please tell me how I need to set the phones or trunks to display the name and number if this is even possible with this version of CCM and 7941 phones. Here is the output and version.

Oct 25 11:23:50.495: ISDN Se0/0/0:23 Q931: RX <- SETUP pd = 8 callref = 0x0037

Bearer Capability i = 0x8090A2

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98381

Exclusive, Channel 1

Facility i = 0x9F8B0100A10F02010106072A8648CE1500040A0100

Protocol Profile = Networking Extensions


Component = Invoke component

Invoke Id = 1

Operation = InformationFollowing (calling_name)

Name information in subsequent FACILITY message

Calling Party Number i = 0x2183, '3376548180'

Plan:ISDN, Type:National

Called Party Number i = 0x80, '4500'

Plan:Unknown, Type:Unknown

Oct 25 11:23:50.519: ISDN Se0/0/0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x8037

Channel ID i = 0xA98381

Exclusive, Channel 1

Oct 25 11:23:50.527: ISDN Se0/0/0:23 Q931: TX -> ALERTING pd = 8 callref = 0x8037

Oct 25 11:23:50.691: ISDN Se0/0/0:23 Q931: RX <- FACILITY pd = 8 callref = 0x0037

Facility i = 0x9F8B0100A117020101020100800F47454E4E55534F204348524953544F

Protocol Profile = Networking Extensions


Component = Invoke component

Invoke Id = 1

Operation = CallingName

Name presentation allowed


Oct 25 11:24:02.607: ISDN Se0/0/0:23 Q931: TX -> CONNECT pd = 8 callref = 0x8037

Oct 25 11:24:02.631: ISDN Se0/0/0:23 Q931: RX <- CONNECT_ACK pd = 8 callref = 0x0037

Oct 25 11:24:02.635: ISDN Se0/0/0:23 **ERROR**: call_progress: DEV_CONNECTED VOICE ERROR: Bearer capability not available(0x3A): b channel 0 call id 0x4F

Oct 25 11:24:02.635: %ISDN-6-CONNECT: Interface Serial0/0/0:0 is now connected to 3376548180 N/A

Oct 25 11:24:06.367: ISDN Se0/0/0:23 Q931: RX <- DISCONNECT pd = 8 callref = 0x0037

Cause i = 0x8090 - Normal call clearing

Oct 25 11:24:06.371: %ISDN-6-DISCONNECT: Interface Serial0/0/0:0 disconnected from 3376548180 , call lasted 3 seconds

Oct 25 11:24:06.371: ISDN Se0/0/0:23 Q931: TX -> RELEASE pd = 8 callref = 0x8037

Oct 25 11:24:06.391: ISDN Se0/0/0:23 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x0037u all


Cisco IOS Software, 2800 Software (C2800NM-IPVOICEK9-M), Version 12.4(11)XJ, RELEASE SOFTWARE (fc1)

Synched to technology version 12.4(11)T

ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

Cisco 2811 (revision 53.50) with 251904K/10240K bytes of memory.

Voice Services

voice service pots


voice service voip

clid substitute name

clid network-provided

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip


h225 timeout tcp call-idle value 1000

h225 timeout setup 30

h225 id-passthru



voice class codec 1

codec preference 1 g711ulaw

voice class h323 1

h225 timeout setup 30

h225 connect-passthru

Serial Interface

interface Serial0/0/0:23

no ip address

encapsulation hdlc

isdn switch-type primary-ni

isdn incoming-voice voice

no cdp enable

Typical ephone

ephone 7

description John Doe

username "John_Doe"

mac-address 001C.581C.6FE9

speed-dial 1 95551234 label "Office"

paging-dn 30

type 7941

button 1:60


Accepted Solutions
Hall of Fame Super Gold

Re: CLID name and number display.


can you try: ¨isdn supp-service name calling¨?

Hall of Fame Super Gold

Re: CLID name and number display.


can you try: ¨isdn supp-service name calling¨?

New Member

Re: CLID name and number display.

Thank you very much for the valuable advice. That resolved the problem. Can you please tell me where this is listed in the Cisco documentation? Being an old Nortel Option series tech I am still trying to learn the Cisco VoIP product line.

Again, THANKS!!

Hall of Fame Super Gold

Re: CLID name and number display.

Hi, cisco documentation is mainly made of configuration guides and alphabetical command reference, all freely accessible from the support page for the IOS version you are using. So this command would be in the page for "isdn".

Thanks for the nice rating and good luck!

Hall of Fame Super Red

Re: CLID name and number display.

Hi Ben,

I feel your pain here :) I spent most of my career working with Nortel products and NTP documentation. Here is an example of what my friend Paolo is referencing;

Cisco IOS Voice Command Reference

Hope this helps!


New Member

Re: CLID name and number display.

Thanks Rob, there are some useful commands in here. I book marked it in my favorites.

Like you I am accustomed to the Nortel and kept looking under the phone programming for a CLID feature similar to CPND. Now I know it is in the trunk programming section, in this case the D channel of the T1 listed as ISDN.