Hi,
I work for a school division and each school's office staff are set up pretty much the same. 7960 phones, each with their own internal DN and usually 3-4 DN's that are shared as these are tied to external DID's.
Example:
Secretary 1:
Line 1 - 1401
Line 2 - 1491
Line 3 - 1492
Line 4 - 1493
Secretary 2:
Line 1 - 1402
Line 2 - 1491
Line 3 - 1492
Line 4 - 1493
The staff are all in the same call pickup group so if one is away from their desk they can each answer it. Now from my understanding and seeing how the pickup groups work, if a call comes in on a shared line any phone that has that DN assigned to it will see the call on the display and be able to answer it directly.
For a call going to the unique DN (Line 1) someone else can answer that call but only by using the Pickup feature and then answering the call.
I have a user who insists that she was able to see the call display information when an internal call rang on the unique DN on someone elses's phone. She says that she did not have to previously use the Pickup button. ie: 1401 rings on Secretary 1's phone. Secretary 2 says that she should be able to see the call on her phone as well, and the caller ID and be able to pick up the call directly, not using Pickup.
We have of course made no changes to her phone or the setup at this school but she insists that is how it worked 'before'.
In my experience because her phone does not share that DN, there is no way she would get the call displayed on her phone without using the Pickup feature. Am I wrong?
