...Automated Attendant is on Unity by the way. Anyways. A client asked this just the other day. Couple of theories I had. We haven't tried any of them yet.
CDR report on the extension that is being dialed by the AA. What extension is tied to option "4"? Not perfect, especially if someone wants to or frequently dials that extension. But he calling number should be one of the VM port extensions to know your AA made the call.
Move the AA to IPCC premium. Everytime someone presses an option, write that entry to an SQL database. You can put other fields in there too such as time and date, original calling number, etc. This is more work, but an EASY report to generate and look at.
I vaguely remember there might be some reporting in Unity with respect to call handler usage. Play around in the Unity reports.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...