CM 4.1 - Single extension will not Call Forward All

[tcoeinfosys]

I know, an old version.  We hope to be getting a new version soon.

I have a specific extension that will not CFA.  Others will but not this one.  I ran DBLHelper and resynced things.  Restarted DBL service.  No go.

The symptom is, you press the CFA button on the phone (7960 or 7961) and you hear a short blip of dialtone then the CFA ends, back to the standard phone screen.  I have put a different primary extension on the same phone and the different extension works as advertised.

Any ideas or need for more information?

Thanks!

Roger

[Jaime Valencia]

Does it work from CCMadmin??

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[tcoeinfosys]

Yes it does.

[Chris Deren]

is the Call Forward All CSS set on this DN with proper permissions to the number you are entering?

Chris

[tcoeinfosys]

There is no specific CSS set for the forward on this DN.  We use the CSS from the phone.

[Chris Deren · Accepted solution]

Do the working phones do not have Call Forward All CSS defined either?

What if you set it, does it help?

Chris

[tcoeinfosys]

I changed the CFA CSS for that extension (does all 3 phones) and it worked!  I also noticed one phone did not have the same Location as the other 2.  I also changed that, but not at the same time.

I have since changed the extension back to a CSS of and the CFA still is operational.

Maybe it needed a kick in the pants?

Either way I thank you for leading me down the right path.  Thanks to 'java' (above) also.

Roger