Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

CM 4.2.3 dropped digits when outbound dialing

I have a site that recently was converted from CM 3.x to 4.2.3. When we upgraded we also started making them dial a "9" for an outside line to make them standard with the rest of our offices. For some reason the users are calling 911 3-4 times a day. They are claiming they are dialing 91815-xxx-xxxx and the phone is dropping the "8", ignoring the rest of the digits and dialing 911. Has anyone ever had a symptom like this?

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: CM 4.2.3 dropped digits when outbound dialing

hi

i would just suggest you to have more specific route pattern configured for 911 and for others like 9.!

Else it would be advisable to change the access code to 0 for other calls.

regards

kumar

3 REPLIES
Cisco Employee

Re: CM 4.2.3 dropped digits when outbound dialing

MGCP? H323?

you would need to look at a CUCM trace to confirm they're not dialing 911 by error

only thing i can think of it that the phones are at a remote location and you have network issues that could cause the SCCP message from the key press to not reach CUCM

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: CM 4.2.3 dropped digits when outbound dialing

hi

i would just suggest you to have more specific route pattern configured for 911 and for others like 9.!

Else it would be advisable to change the access code to 0 for other calls.

regards

kumar

New Member

Re: CM 4.2.3 dropped digits when outbound dialing

Thanks for the advice. After some research i discovered that one of the route patterns was dialing 911 even if they typed additional digits. People were accidentally typing 9118XX instead of 918XXX and the system would dial 911 and disregard the remaining digits. I fixed the route pattern. Thanks for the input.

110
Views
0
Helpful
3
Replies
CreatePlease to create content