Has anybody setup Extension Mobility on version 6 before? I've enabled Extension mobility as a service, created a profile, enabled it on the phone, but I'm not at all getting a logon prompt. We also use Call Center so I wanted to use the Cisco Agent Desktop for all the logging out or in functionality. Anybody know what I could be doing wrong?
Ok I figured out how to do the extension mobility in Call Manager but is there not a way to just be able to login with Cisco Agent Desktop and have it sync to the phone? I'm just trying to avoid the pain in the butt of users having to log in and out all the time on both systems.
Plese have a look at these Steps that i go through...always works for me....
Configuring Extension Mobility
Hello Everyone this is a small effort to a Step-by-Step Guide for Extension Mobility configuration steps....
Task 1: Verify Extension Mobility Service is Running
Step 1 From the Navigation menu select Cisco Unified CallManager Serviceability Step 2 Select Tools>Control Center – Feature Services Step 3 Make sure that the Cisco Extension Mobility service shows status Activated
Task 2:Configure Extension Mobility Service
Step 1 From the Navigation menu select Cisco Unified CallManager Administration Step 2 Select Device>Device Settings>Phone Services Step 3 Click Add New Step 4 In the Service Name field, type Extension Mobility Step 5 In the Service Description field, type Login and logout service Step 6 In the Service URL field, Enter the following URL (where X is your pod number):
http://:8080/emapp/EMAppServlet?device=#DEVICENAME# Step 7 Click Save
Task 3: Modify Enterprise Parameters to Reflect IP Address of CallManager
Step 1 Select System>Enterprise Parameters Step 2 Under Phone URL parameters, change all fields from CM1:8080 to 10.X.1.2:8080. Change ONLY the host name, not the reset of the field. Step 3 Click Save Step 4 Click Ok from the pop-up warning. Step 5 Click Reset Step 6 In the pop-up window select Reset Step 7 Click Close
Task 4: Create Device Profile Default for Each Phone Model that shall Support Cisco Extension Mobility
Step 1 Select Device>Device Settings>Default Device Profile Step 2 From the drop down list, select the phone model to be configured, for example, Cisco 7960. Step 3 Under Description, enter a description of this profile. Step 4 Under Phone Button Template, select Standard 7960 SCCP. Step 5 Click Save Step 6 Repeat for each model phone to be configured
Task 5: Create Device User Profile for a User
Step 1 Choose Device>Device Settings>Device Profile and click Add New. Step 2 From the drop down list, select the phone model to be configured, for example, Cisco 7960 Step 3 Click Next Step 4 Enter a Device Profile Name, for example “Your Name” . Step 5 From the Phone Button Template field, select Standard 7960 SCCP. Step 6 Click Save. Step 7 On the left hand side of the screen, click the link Line  – Add a new DN. Step 8 Choose a valid DN from your NIP, enter that DN in the Directory Number field. Step 9 Under Route Partition, select your city’s Headquarters Partition. Step 10 Under Directory Number Settings choose a CSS of appropriate access. Step 11 Enter any Call Forward and Call Pickup Settings as necessary. Step 12 In the Display (Internal Caller ID), enter the User’s name that was created in a previous Lab. Step 13 Click Save. Step 14 From the Related Links: menu, select Subscribe/Unsubscribe Services. Step 15 In the Select a Service, select Extension Mobility, then click Next. Step 16 Click Subscribe. Step 17 Click Save. Step 18 Repeat steps 7-13 for any additional lines.
Task 6: Associate User Device Profile to a User
Step 1 From the menu, select User Management>End User. Step 2 Click Find Step 3 Select the user from the list that matches the profile that was created. Step 4 Under Extension Mobility>Available Profiles, select the profile that was created in the previous exercise and move it to the Controlled Profiles selection. Step 5 Under Default Profile, select the profile. Step 6 Click Save.
Task 7: Configure and Subscribe Cisco Unified Ip Phones to Service and Enable it.
Step 1 Select Device>Phone from the menu. Step 2 Select the phone from the list of devices. Step 3 In the Related Links: field, select Subscribe/Unsubscribe Services and click Go Step 4 In the pop-up window, under Service Information, in the Select a Service pull down menu, select Extension Mobility. Step 5 Click Next Step 6 Click Subscribe Step 7 Click Save Step 8 Close the pop-up window. Step 9 Under Extension Information , check the Enable Extension Mobility box. Step 10 Under the Logout Profile field, select – Use Current Device Settings – Step 11 Click Save. Step 12 Click Ok from the pop-up warning. Step 13 Click Reset Step 14 In the pop-up window select Reset. Step 15 Click Close.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...