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Community Member

CM 6.0.1 Extension Mobility

Has anybody setup Extension Mobility on version 6 before? I've enabled Extension mobility as a service, created a profile, enabled it on the phone, but I'm not at all getting a logon prompt. We also use Call Center so I wanted to use the Cisco Agent Desktop for all the logging out or in functionality. Anybody know what I could be doing wrong?

Cisco Employee

Re: CM 6.0.1 Extension Mobility

i don't see the "i subscribed the phone and the device profile to EM service" step above

it's all explained in the guide, you just need to follow it to get it working.



if this helps, please rate



if this helps, please rate
VIP Super Bronze

Re: CM 6.0.1 Extension Mobility

Also: CAD can not control the Extension Mobility log in/out out of the box.

The user will need to do this manually; or, you could investigate third-party applications that perform the EM log in/out based on a separate client running on the phone-attached PC.

Community Member

Re: CM 6.0.1 Extension Mobility

Ok I figured out how to do the extension mobility in Call Manager but is there not a way to just be able to login with Cisco Agent Desktop and have it sync to the phone? I'm just trying to avoid the pain in the butt of users having to log in and out all the time on both systems.

Community Member

Re: CM 6.0.1 Extension Mobility

Which "guide" are you talking about? I've seen a bunch but they seem to say different things, so it would be helpful if you could link me to this guide.

Hall of Fame Super Red

Re: CM 6.0.1 Extension Mobility

Hi shaun,

This guide should have all the required steps for CUCM 6.x;

Installing Cisco Extension Mobility for the First Time

Hope this helps!


Community Member

Re: CM 6.0.1 Extension Mobility

Hi sturcott,

We have a page with step by step instructions on how to setup Extension Moblity service on callmanager versions 4, 5, 6 and 7.


We use this as a user manual for customers using our ALM single sign on solution for Cisco callmanager.

If you have any specific questions, let me know.

Community Member

Re: CM 6.0.1 Extension Mobility

Hi Guys,

            Plese have a look at these Steps that i go through...always works for me....

      Configuring Extension Mobility

                              Hello Everyone this is a small effort to a Step-by-Step Guide for Extension Mobility configuration steps....

Task 1: Verify Extension Mobility Service is Running

Step 1 From the Navigation menu select Cisco Unified CallManager Serviceability
Step 2 Select Tools>Control Center – Feature Services
Step 3 Make sure that the Cisco Extension Mobility service shows status Activated

Task 2:Configure Extension Mobility Service

Step 1 From the Navigation menu select Cisco Unified CallManager Administration
Step 2 Select Device>Device Settings>Phone Services
Step 3 Click Add New
Step 4 In the Service Name field, type Extension Mobility
Step 5 In the Service Description field, type Login and logout service
Step 6 In the Service URL field, Enter the following URL (where X is your pod number):

Step 7 Click Save

Task 3: Modify Enterprise Parameters to Reflect IP Address of CallManager

Step 1 Select System>Enterprise Parameters
Step 2 Under Phone URL parameters, change all fields from CM1:8080 to 10.X.1.2:8080. Change ONLY the host name, not the reset of the field.
Step 3 Click Save
Step 4 Click Ok from the pop-up warning.
Step 5 Click Reset
Step 6 In the pop-up window select Reset
Step 7 Click Close

Task 4: Create Device Profile Default for Each Phone Model that shall Support Cisco Extension Mobility

Step 1 Select Device>Device Settings>Default Device Profile
Step 2 From the drop down list, select the phone model to be configured, for example, Cisco 7960.
Step 3 Under Description, enter a description of this profile.
Step 4 Under Phone Button Template, select Standard 7960 SCCP.
Step 5 Click Save
Step 6 Repeat for each model phone to be configured

Task 5: Create Device User Profile for a User

Step 1 Choose Device>Device Settings>Device Profile and click Add New.
Step 2 From the drop down list, select the phone model to be configured, for example, Cisco 7960
Step 3 Click Next
Step 4 Enter a Device Profile Name, for example “Your Name” .
Step 5 From the Phone Button Template field, select Standard 7960 SCCP.
Step 6 Click Save.
Step 7 On the left hand side of the screen, click the link Line [1] – Add a new DN.
Step 8 Choose a valid DN from your NIP, enter that DN in the Directory Number field.
Step 9 Under Route Partition, select your city’s Headquarters Partition.
Step 10 Under Directory Number Settings choose a CSS of appropriate access.
Step 11 Enter any Call Forward and Call Pickup Settings as necessary.
Step 12 In the Display (Internal Caller ID), enter the User’s name that was created in a previous Lab.
Step 13 Click Save.
Step 14 From the Related Links: menu, select Subscribe/Unsubscribe Services.
Step 15 In the Select a Service, select Extension Mobility, then click Next.
Step 16 Click Subscribe.
Step 17 Click Save.
Step 18 Repeat steps 7-13 for any additional lines.

Task 6: Associate User Device Profile to a User

Step 1 From the menu, select User Management>End User.
Step 2 Click Find
Step 3 Select the user from the list that matches the profile that was created.
Step 4 Under Extension Mobility>Available Profiles, select the profile that was created in the previous exercise and move it to the Controlled Profiles selection.
Step 5 Under Default Profile, select the profile.
Step 6 Click Save.

Task 7: Configure and Subscribe Cisco Unified Ip Phones to Service and Enable it.

Step 1 Select Device>Phone from the menu.
Step 2 Select the phone from the list of devices.
Step 3 In the Related Links: field, select Subscribe/Unsubscribe Services and click Go
Step 4 In the pop-up window, under Service Information, in the Select a Service pull down menu, select Extension Mobility.
Step 5 Click Next
Step 6 Click Subscribe
Step 7 Click Save
Step 8 Close the pop-up window.
Step 9 Under Extension Information , check the Enable Extension Mobility box.
Step 10 Under the Logout Profile field, select – Use Current Device Settings –
Step 11 Click Save.
Step 12 Click Ok from the pop-up warning.
Step 13 Click Reset
Step 14 In the pop-up window select Reset.
Step 15 Click Close.

Please let me know if this helps.



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