We encountered exactly the same problem and we were using the DVD. We waited for around 40 minutes and eventually it kicked into life and continued. I suggest a bit more patience will probably see you right.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...