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CM 6.1.3 and NICE IP

Hi,

I notice that I can not monitor internal calls with CM 6.1.3.

For calls to PSTN there is no problem but I need to monitor internal call.

Is it possible to solve this issue?

Should I to modify something in CM in order to monitor internal calls??

regards,

2 Replies 2

iptuser55
Level 6
Level 6

What is your set up, if you use the BIB with the latest Nice recorder using SIP trunking then by default all calls are sent to Nice

Hi,

I followed this example.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html

I don't know if something must be changed in NICE when SIP trunking is set in CM

regards

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