Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 

CM 6.1 CCMService report Database Communication Error

I try to https://ipaddress/CCMService I get the login page, enter my credentials and get Database Communication Error. I see no problems in CCMadmin but need to turn up tracing…

1 REPLY
Green

Re: CM 6.1 CCMService report Database Communication Error

Prior to 6.1.2 a login attempt with an invalid username would produce the standard "Log on failed - Invalid User ID or Password" message. In 6.1.2 this changed, and the "Database communication error" message is seen when the username is invalid.

Seems to be CSCso69587

<http://wwwin-metrics.cisco.com/cgi-bin/ddtsdisp.cgi?id=CSCso69587>

To Reset the CCMAdministrator Gui password via CLI

1)utils reset_ui_administrator_password

342
Views
4
Helpful
1
Replies
CreatePlease to create content