I have a large Law firm that is complaining about adding CMC's constantly. They add 20 or so clients a day and BAT is working just fine, they are just sick of the tedious process. I haven't had any luck finding any automated way to do this, but by any chance Is there anything new in CM 7 that will?
automate this process?
Or if there isn't is there a way setup a wildcard CMC so that anything entered into Call Manager would get sent to the billing server? At least then the billing server could sort out the codes and the client would not have to keep adding CMC's to Call Manager.
Can you think of any other clever ways to do this?
I was thinking of turning off the CMC enabled route lists and just stripping the client matter code before it got to the gateway. The problem with this was that it doesn't send the origonal dialed number to the billing server, so that option is out.
I guess my other option is to just BAT in a range of Client Matter Codes like 10,000 or so that will be assigned to future accounts. so the billing server can match them up and nothing needs to be done manually.
This problem must have come up with other large law firms, I wonder how they are doing it.
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