CM Phones with Mismatched Load

[Randy Calderon]

I recently upgraded the firmware of our 7941 phones to SCCP41.9-3-1SR4-1S. Then I found out about the headset bug (https://supportforums.cisco.com/discussion/12264606/issue-headset-ip-phone-7962) so I have to rollback to SCCP41.9-3-1SR3-1S. The Device Defaults Configuration is set to SCCP41.9-3-1SR3-1S for our 7941s and I've verified that this is the phones' current active load. However, when I go to generate a "Unified CM Phones With Mismatched Load" report, it tells me all my 7941s are mismatched. That their LoadID is SCCP41.9-3-1SR4-1S and their ActiveLoadID is SCCP41.9-3-1SR3-1S. I thought that since I have SCCP41.9-3-1SR3-1S set as the Device Default Load for 7941s, I shouldn't have any mismatch at all. What am I missing? What do I need to do to resolve the mismatches?

Thank you very much for your time,

Randy

[Martin Moran]

Hi @rhandellecalderon,

I have two ideas:

• Remove the new load (SCCP41.9-3-1SR4-1S) from CUCM
• Make a factory default to the 7941s (or try with one of them first)

HTH.

Rgrds,

Martin, IT Specialist

[Randy Calderon]

Thank you Martin. I'll try this out and let you know.

[Randy Calderon]

Hello Martin,

So I deleted the load from CUCM (via TFTP file management) and did a factory reset on one of our 7941s and it still appears in mismatched load report.

-Randy