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New Member

CM4.2(3) - Call Forward and Pickup Settings

Hi!

When a call is not answered or finds the line busy it is forwarded to the phone's user mail box. I want to keep this behavior but I also need to have the pickup feature working. How can I achieve this?

Ana

2 REPLIES
Cisco Employee

Re: CM4.2(3) - Call Forward and Pickup Settings

if you mean CFA + pickup there is no way around this, if you mean CFB or CFNA + pickup just have someone pick the call before it goes to VM.

follow the pickup group configuration guide for your CUCM release

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: CM4.2(3) - Call Forward and Pickup Settings

It's working fine.

Thanks

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