05-21-2008 07:38 AM - edited 03-15-2019 10:48 AM
Hi!
When a call is not answered or finds the line busy it is forwarded to the phone's user mail box. I want to keep this behavior but I also need to have the pickup feature working. How can I achieve this?
Ana
05-21-2008 08:07 AM
if you mean CFA + pickup there is no way around this, if you mean CFB or CFNA + pickup just have someone pick the call before it goes to VM.
follow the pickup group configuration guide for your CUCM release
HTH
javalenc
if this helps, please rate
05-21-2008 08:29 AM
It's working fine.
Thanks
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