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CM6.0 licensing activation - Wrong publisher MAC address

Hi dear,

During my requesting to activate the second node of the existing CM6.0 installation (one publisher and one subscriber)...i put the wrong MAC address and therefore i received the wrong filing...What could i do to correct and put the correct MAC address.

Thanks a lot for your help



Re: CM6.0 licensing activation - Wrong publisher MAC address

You will have to contact licensing with the pub's mac and ask them to change it

open a case online for this or email

Hall of Fame Super Red

Re: CM6.0 licensing activation - Wrong publisher MAC address

Hi Mohamed,

Just to add a note to the great info from my friend Shanky (+5 points for you Sankar :)

You are not the first nor will you be the last to have this happen :)

The License will need to be re-homed (by Cisco Licensing) to reflect the Publisher Mac)instead of the Subscriber Mac;

I would send an email to;

with all the pertinant information from the Licensing that came with the wrong Mac. Let them know that the same license needs to be re-issued with the proper mac. They should send you the new license file via email quite quickly.

The Node License Manager is the Publisher so it is the MAC Address that you provide for any licensing additions/requirements;

Licenses are generated for requested Cisco CallManager nodes (servers in a Cisco CallManager cluster - with seats) and the phones that are associated with those nodes.


***Note - Upload the license file only on the first node of Cisco CallManager cluster.

Hope this helps!


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