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New Member

CM6.1 call recording feature

Hi,all

I am testing the CM6.1 call recording feature . Does CM6.1 need a third-party recorder for the feature ? Can CM6.1 work as a recorder itself without using outside recorder ?

Thanks very much.

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: CM6.1 call recording feature

Hi Guys,

Yes, all versions of CCM require a Third Party product to do the actual recording :)

Devices That Support Call Monitoring and Call Recording

This section lists and describes the various devices that support call monitoring and call recording.

Agent Devices

Agent devices must be able to mix media for monitoring and to fork media for recording.

The system supports the following Cisco third-generation IP phones: 7906G, 7911G, 7931G, 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE.

Supervisor Devices

Supervisor devices must be able to receive one-way media.

Recorders

Recorders must interface with Cisco Unified Communications Manager SIP trunk to receive recording calls.

Nice/Witness Recorders have been tested; Verint and other third-party vendors manufacture suitable recorders.

Page 429 of this great (large) doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf

Hope this helps!

Rob

3 REPLIES
New Member

Re: CM6.1 call recording feature

ALso interesting in this question

Hall of Fame Super Red

Re: CM6.1 call recording feature

Hi Guys,

Yes, all versions of CCM require a Third Party product to do the actual recording :)

Devices That Support Call Monitoring and Call Recording

This section lists and describes the various devices that support call monitoring and call recording.

Agent Devices

Agent devices must be able to mix media for monitoring and to fork media for recording.

The system supports the following Cisco third-generation IP phones: 7906G, 7911G, 7931G, 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE.

Supervisor Devices

Supervisor devices must be able to receive one-way media.

Recorders

Recorders must interface with Cisco Unified Communications Manager SIP trunk to receive recording calls.

Nice/Witness Recorders have been tested; Verint and other third-party vendors manufacture suitable recorders.

Page 429 of this great (large) doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf

Hope this helps!

Rob

New Member

Re: CM6.1 call recording feature

Does anyone have any info on scalability or sizing info for using the CM 6.X recording feature?

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