I have a CM6.0.1 install with a receptionist using Attendant Console. Currently I have queuing enabled on the pilot with the operator line 1 as the first in the hunt list, with a CTI route point that goes to the AutoAttendant listed as the "always route" option.
My problem is that when the operator logs out of AC, calls are still being queued. They never get to the CTI route point. If I disable queuing, then it works fine, but having incoming calls queued is a necessity.
Any ideas why this happens? I assumed that when the operator logged out, the AC Pilot would skip over her and go right to the next option in the hunt list.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...