On Call Manager 7, I want to be able to automatically forward calls to a message minder.
When both receptioists are busy, phones continue to ring. I want to be able to direct those calls to an automatic number where they will be greeted by a - "everyone is busy..." message. Then they will be cut off.
I imagine setting up a hunt list of some sort, but will I have to set something on the phones also?
You can create a hunt group with both receptionists on it and create a CTI RP which has call forward all to VM and sends the call to a Call Handler that plays the busy message (as a greeting) and configure the after greeting Action as "hung up".Just make sure you check the "Always Route Member" option on the CTI RP (when configuring the Hunt Group), with this the phones won't ring and ring and if busy the call will go to VM.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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