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CM7 - Forward calls when busy

Hi All

On Call Manager 7, I want to be able to automatically forward calls to a message minder.

When both receptioists are busy, phones continue to ring. I want to be able to direct those calls to an automatic number where they will be greeted by a - "everyone is busy..." message. Then they will be cut off.

I imagine setting up a hunt list of some sort, but will I have to set something on the phones also?

Thanks

JP

2 REPLIES
Cisco Employee

Re: CM7 - Forward calls when busy

Hi!

You can create a hunt group with both receptionists on it and create a CTI RP which has call forward all to VM
and sends the call to a Call Handler that plays the busy message (as a greeting) and configure the after greeting
Action as "hung up".Just make sure you check the "Always Route Member" option on the CTI RP (when configuring the
Hunt Group), with this the phones won't ring and ring and if busy the call will go to VM.

HTH!

Regards,

Tere.

Regards, Tere. If you find this post helpful, please rate! :)

Re: CM7 - Forward calls when busy

You can try the CTI RP to voice mail alternative.

Other thing you could try is using a UCCX integration with a custom script.

As well you can use Attendant console, use the Queue depth to place the calls on hold and the hold music could have the greeting you are looking for and some moh as well.

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