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CM8 license problem

Hi

I have some problem about license, I've just install new system CM8 and upload license file that generated from CUWL PAK.

Everything seem fine except in license status show demo. I sure that license file is correct but why it still show demo

Has someone know about this issue?

Regards,

Tinnakorn

3 REPLIES
Cisco Employee

Re: CM8 license problem

Make sure one of your license files is a Software_Feature license file.

Re: CM8 license problem

Yes, you're correct. In license file generated from licensing team has only PHONE_UNIT and CCM_NODE but not for SW_FEATURE.

I'm not sure why cisco not include this part for me.

Is there some part-number am I missing when order CUWL-APAC license?

Regards,

Tinnakorn

Cisco Employee

Re: CM8 license problem

I don't think there's another part number for the SW_Feature license, what you can do though since you have an order number is open a service request under Communications Manager then select Licensing and if you provide your order number you can get the SW_Feature license sent to you.  The licensing group may ask for a little more information than just the order number, I'm not sure, but they should be able to get you the license quickly.

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