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CMBE 8.x Call 'listening'

I have a request for training purposes that a clie

nt needs to listens to calls (not voice recording) now as far as im aware there is either barge or conferencing

that i know of.  The clinet mentioned 'whispering' but again as far as i know whicpering is a intercom feature

for a user to whisper to a manager etc and they can reply using the intercom so would not be relevant to listening to calls.  An

yone advise of something i am missing?

Thanks

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