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New Member

CME 10 cannot attended transfer with BLF button

Good morning!

I'm having an issue with a client's CME in which they can no longer do an attended transfer using BLF speed dial buttons.  Yesterday morning, their CME router was rebooted for unrelated reasons.  Prior to this reboot, attended transfers could be done using BLF buttons but NOT by dialing the number.  After the reboot this has reversed so you can do an attended transfer when you dial but if you hit the BLF button it automatically performs a blind transfer.

The client has stated that if they have to have one or the other they'd like it to go back to the way it was working prior to yesterday morning as the receptionist has everyone in the organization on BLF buttons on a side car and most transfers need to be attended rather than blind.  I have tested with other phones and confirmed its organization wide and not just on his phone.

 

Here is some of the config

 

voice service voip
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 supplementary-service h450.12
 no supplementary-service sip moved-temporarily
 no supplementary-service sip refer
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 sip
  bind control source-interface GigabitEthernet0/1.1
  bind media source-interface GigabitEthernet0/1.1
  header-passing
  registrar server expires max 1200 min 300
  no update-callerid

 

 

sh telephony

CONFIG (Version=10.0)
=====================
Version 10.0
Max phoneload sccp version 17
Max dspfarm sccp version 18
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

protocol mode default
ip source-address x.x.x.x port 2000
ip qos dscp:
 ef (the MS 6 bits, 46, in ToS, 0xB8) for media
 cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
 af41 (the MS 6 bits, 34, in ToS, 0x88) for video
 default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup
service dnis overlay
service dnis dir-lookup
no auto-reg-ephone
load 7916-24 B016-1-0-4-2
load 7975 SCCP75.9-3-1SR4-1S
max-ephones 110
max-dn 220
max-conferences 4 gain -6
dspfarm units 5
dspfarm transcode sessions 0
dspfarm 1 confprof1
dspfarm 2
dspfarm 3
dspfarm 4
dspfarm 5
conference hardware
conference transfer-pattern
privacy
no privacy-on-hold
hunt-group report delay 1 hours
hunt-group logout DND
max-redirect 10
voicemail 6000
cnf-file location: flash:
cnf-file option: PER-PHONE
network-locale[0] US   (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US    (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line-mode single
phone service videoCapability 1
phone service ehookEnable 1
mwi relay
moh flash:/music-on-hold.au
time-format 12
date-format mm-dd-yy
timezone 12 Eastern Standard/Daylight Time
secondary-dialtone 9
call-forward pattern .T
call-forward system redirecting-expanded
transfer-pattern .T
transfer-pattern 7.... blind
transfer-pattern 9.T
night-service code *99
keepalive 30 auxiliary 4
timeout interdigit 5
timeout busy 10
timeout ringing 180
timeout transfer-recall 0
timeout ringin-callerid 8
timeout night-service-bell 12
caller-id name-only: enable
system message 
edit DN through Web:  enabled.
edit TIME through web:  enabled.
background save interval 10 minutes
Log (table parameters):
     max-size: 150
     retain-timer: 15
create cnf-files version-stamp Jan 01 2002 00:00:00
transfer-system full-consult
transfer-digit-collect orig-call
local directory service: enabled.
Extension-assigner tag-type ephone-tag.

 

 

Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Hi there, Can you try; Direct

Hi there,

 

Can you try;

 

Direct station select consult transfer is enabled with the addition of the dss keyword to the transfer-system full-consult command, which defines the call transfer method for all lines served by the router.

 

transfer-system full-consult dss

 

Cheers!

Rob

2 REPLIES
Hall of Fame Super Red

Hi there, Can you try; Direct

Hi there,

 

Can you try;

 

Direct station select consult transfer is enabled with the addition of the dss keyword to the transfer-system full-consult command, which defines the call transfer method for all lines served by the router.

 

transfer-system full-consult dss

 

Cheers!

Rob

New Member

Rob,That was the sticking

Rob,

That was the sticking point, thank you so much!

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