CME 12.4(24)T and phones 7942 and 7925

[diego.furlan]

Hi folks,

I'm trying to replace two broken phones on my network with two new one but there is no dialtone on them.

My call manager express has IOS 12.4(24)T and I have several 7962 an 7911 already registered and functioning from years.

The result of "Show ephone registered" says me that both new phones are connected/registered but there is no dialtone and if I call those phones they seem to be busy (but obviusly they aren't).

This is the "Show ephone registered" result:

...

...

ephone-6[5] Mac:xxxx.xxxx.xxxx TCP socket:[2] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 19/12 max_streams=5

mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:9

IP:192.168.6.119 52725 7942  keepalive 588 max_line 2 available_line 2

button 2: dn 1  number 591 CH1   IDLE         CH2   IDLE         monitor-ring shared

Preferred Codec: g711ulaw

Username: 'xxx' Password: xxx

ephone-7[6] Mac:xxxx.xxxx.xxxxTCP socket:[4] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 12/12 max_streams=5

mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:9

IP:192.168.6.118 50705 7962  keepalive 2496 max_line 6 available_line 6

button 1: dn 7  number 597 CH1   IDLE         CH2   IDLE         shared with monitor-ring

button 2: dn 1  number 591 CH1   IDLE         CH2   IDLE         monitor-ring shared

button 3: dn 2  number 592 CH1   IDLE         CH2   IDLE         monitor-ring shared

button 4: dn 3  number 593 CH1   IDLE         CH2   IDLE         monitor-ring shared

button 5: dn 4  number 594 CH1   IDLE         CH2   IDLE         monitor-ring shared

Preferred Codec: g711ulaw

Username: xxx Password: xxx

ephone-10[9] Mac:xxxx.xxxx.xxxx TCP socket:[8] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 16/12 max_streams=0

mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:12

IP:192.168.6.103 1024 7925  keepalive 646 max_line 6 available_line 6

Preferred Codec: g711ulaw

Username: xxx Password: xxx

....

....

The ephone-7 is the only one that is working between these three phones. It is a type 7962.

Ephone -6 is a 7642

Ephone-10 is a 7925

What can I do to fix the problem?

Many thanks!

Diego

[brmeade]

Diego,

It looks like ephone 6 doesn't have a DN assigned to button 1 (only button 2).

You could add "auto-line 2" to ephone 6 so that it can make outgoing calls without selecting the 2nd line.

It looks like ephone 10 doesn't have any directory numbers on any of its buttons so it will not be able to make a call until DNs are added.

Brian

[diego.furlan]

Many thanks for your reply, Brian.

So do you think that there aren't problems of compatibility between my CME, its IOS and these phones with their firmware?

Thanks again

Diego

[brmeade]

Not from that output.  Right now it just looks like a misconfiguration.

Brian

[diego.furlan]

Thanks Brian. So, this is the configuration: what I should change on ephone 6 and 10?

ephone  1

mac-address x

username "x" password x

type 7962

button  1:1 2m2 3m3 4m4

button  6m7

!

!

!

ephone  2

video

mac-address x

username "x" password x

type 7962

button  1:2 2m1 3m3 4m4

button  6m7

!

!

!

ephone  3

video

mac-address x

username "x" password x

type 7962

button  1:3 2m1 3m2 4m4

button  6m7

!

!

!

ephone  4

video

mac-address x

username "x" password x

type 7962

button  1:4 2m1 3m2 4m3

button  6m7

!

!

!

ephone  6

video

mac-address x

username "'x" password x

type 7942

button  2m1 3m2 4m3 5m4

button  6m7

!

!

!

ephone  7

video

mac-address x

username "x" password x

type 7962

button  1:7 2m1 3m2 4m3

button  5m4

!

!

!

ephone  8

video

mac-address x

username "x" password x

type 7911

button  1:8

!

!

!

ephone  9

video

mac-address x

username "x" password x

type 7911

button  1:9

!

!

!

ephone  10

video

mac-address X

max-calls-per-button 4

username "x" password x

type 7925

[brmeade · Accepted solution]

You need to create some DNs for those phones.

ephone-dn 20 (change to fit your numbering system)

number 5000 (change to fit your DN range)

ephone-dn 21

number 5001

ephone 6

button 1:20

ephone 10

button 1:21

Then reset the phones.

[diego.furlan]

Many thanks Brian!

I've already set the DNs (I've not posted them yesteday) but I didn't know that I must set the button 1 for each ephone.

Which is the button 1?

Thanks again

Diego