I have a small brokerage firm with a new CME 4.0.3 implementation. They would like one group (group A) of phones (5 phones) to all ring simultaniously when DID number 1000 is dialed. Each phone is this group may need to be able to handle up to three phone calls to DN 1000 simultaniously on the same phones (up to a total of fifteen calls to DN1000). Phone group B (another five phones) need to do the same for DID 1001. To boot, Phone group A needs to have the ability to pick up calls on hold in phone group B and vise-versa.
Lastly, Group B phones want to see a visual on calls coming into Group A but not ring and Vise Versa.
All are 7961s
This is what I'm thinking and I'm wondering if anyone has a better idea or way of doing such.
this won't work. Actually, many things that your customer wants will not work.
First, to make all phones ring at once, you do not create multiple ephone-dn with the same number. Doing so will have the calls go round robin across ephone-dn.
The way to do it, is to assign the same ephone-dn to multiple phones, in overlay on a button if necessary.
The next problem you will find, is that because ephone-dn have a maximum of two lines, you cannot handle more than two calls to the same number. Moreover, when a phone takes a call for the an ephone-dn, it will "become" hat ephone-dn.
The workaround is to setup a chain of ephone-dn that are single-line, each one having "call forward busy" to the next, each with a different number. All these ephone-dn will be assigned to the ephones via button overlay in the group.
This should satisfy the first requisite, but will not give them a queue of calls.
Note: life would be much easier with a regular hunt-group. If you set the timeout shorts, and give them login/logout buttons, the net effect is better than "ring blast".
They would be able to see how many calls there are in queue, get statistics, etc. understand this is not the method they are used to have. But you can try.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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