12-12-2006 02:14 AM - edited 03-14-2019 07:11 PM
Hi, I am running CME 4.0(1) with CUE 2.2.2. When an extension is busy and call-forward busy is configured for that extension to transfer to VM, instead of transfering directly to VM the caller hears a ringing tone and only transfers to VM after the call-forward noan timeout has expired. Does anyone know how you can configure calls to busy extensions to go straight to VM?
Thanks
Solved! Go to Solution.
12-12-2006 06:09 AM
Hi Jeremy,
Just a guess here, but it almost sounds as if this DN is set up as dual-line? Have a look;
The following example creates an ephone-dn with the number 1001 in dual-line mode. The no huntstop command allows calls to continue to hunt to other ephone-dns if this one is busy or does not answer. The huntstop channel command disables call hunting to the second channel of this ephone-dn if the first channel is busy or does not answer.
Router(config)# ephone-dn 10 dual-line
Router(config-ephone-dn)# number 1001
Router(config-ephone-dn)# no huntstop
Router(config-ephone-dn)# huntstop channel
Router(config-ephone-dn)# exit
From this CME 4.0 doc;
Hope this helps!
Rob
12-12-2006 06:09 AM
Hi Jeremy,
Just a guess here, but it almost sounds as if this DN is set up as dual-line? Have a look;
The following example creates an ephone-dn with the number 1001 in dual-line mode. The no huntstop command allows calls to continue to hunt to other ephone-dns if this one is busy or does not answer. The huntstop channel command disables call hunting to the second channel of this ephone-dn if the first channel is busy or does not answer.
Router(config)# ephone-dn 10 dual-line
Router(config-ephone-dn)# number 1001
Router(config-ephone-dn)# no huntstop
Router(config-ephone-dn)# huntstop channel
Router(config-ephone-dn)# exit
From this CME 4.0 doc;
Hope this helps!
Rob
12-12-2006 08:32 AM
That's fixed it! Thanks for your help.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide