04-03-2007 11:00 AM - edited 03-14-2019 08:49 PM
While installing CME for a small branch I have run into a problem with the hunt group feature. This branch doesn't have a receptionist and they don't want to use ACD.
I've programed a sequential hunt group with 6 numbers. I set CFA on the main number to the hunt group pilot number. When I dial the main extention or the hunt group pilot extention all I get is a busy signal. I'm sure I'm missing something simple here, and I have gone cross-eyed from reading the documentation.
Hopefully some one can point out the eror of my ways.
Thanks!
!
!
ephone-dn 1 dual-line
number 3402
label Arden 3402
name Arden Charles
preference 4
call-forward busy 5001
call-forward noan 5001 timeout 10
huntstop channel
no huntstop
mwi sip
hold-alert 30 originator
!
!
!
ephone-dn 5
number 3420
label Doug 3420
name Doug Dunkerly
preference 5
call-forward busy 5001
call-forward noan 5001 timeout 10
no huntstop
mwi sip
hold-alert 30 originator
!
!
ephone-dn 9
number 3432
label Chris 3432
name Chris Poitry
preference 6
call-forward busy 5001
call-forward noan 5001 timeout 10
no huntstop
mwi sip
hold-alert 30 originator
!
!
ephone-dn 10
number 3433
label Less 3433
name Less Lachar
preference 3
call-forward busy 5001
call-forward noan 5001 timeout 10
no huntstop
mwi sip
hold-alert 30 originator
!
!
ephone-dn 11
number 3434
label Sandra 3434
name Sandra Rydberg
preference 2
call-forward busy 5001
call-forward noan 5001 timeout 10
no huntstop
mwi sip
hold-alert 30 originator
!
!
ephone-dn 12
number 3444
label Mary 3444
name Mary Lackey
preference 1
call-forward busy 5001
call-forward noan 5001 timeout 10
no huntstop
mwi sip
hold-alert 30 originator
!
!
!
ephone-dn 15
number 3400 no-reg both
pickup-group 1
label Main Number
description Main Number
name Main Number
call-forward all 5002
no huntstop
mwi sip
hold-alert 30 originator
!
!
!
!
ephone-dn 18
number 5002 no-reg both
pickup-group 1
label Hunt
description Hunt
name Hunt
hold-alert 30 originator
!
!
!
!
ephone 1
username "acharles" password 4321
mac-address 001A.6D0F.A0EF
type 7960
button 1:1
!
! output removed........
!
!
ephone 15
mac-address 001B.0C96.4F57
type 7912
button 1:14
!
!
ephone-hunt 1 sequential
pilot 5002
list 3444, 3434, 3433, 3402, 3420, 3432
final 5005
preference 0 secondary 7
!
Solved! Go to Solution.
04-03-2007 11:15 AM
Hi,
you don't need ephone-dn 18. In fact, its presence with number 5002 is preventing the hunt-group from working.
Also, you can remove all the preferences from the others ephone-dn's, because all your numbers are unique.
Hope this helps, if so please rate post using scrollbox below!
04-03-2007 11:15 AM
Hi,
you don't need ephone-dn 18. In fact, its presence with number 5002 is preventing the hunt-group from working.
Also, you can remove all the preferences from the others ephone-dn's, because all your numbers are unique.
Hope this helps, if so please rate post using scrollbox below!
04-03-2007 11:15 AM
Try removing the "preference" commands from the ephone-dns. This command comes into play when you have multiple ephone-dns with the same number or multiple dial peers with the same destination pattern. The default preference is 0 so configuring higher preferences may be causing your problem.
Hope this helps. If so, please rate the post.
Brandon
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