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446
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4
Helpful
2
Replies

CME 4.0 Hunt Group Problem

deanvolsen
Level 1
Level 1

While installing CME for a small branch I have run into a problem with the hunt group feature. This branch doesn't have a receptionist and they don't want to use ACD.

I've programed a sequential hunt group with 6 numbers. I set CFA on the main number to the hunt group pilot number. When I dial the main extention or the hunt group pilot extention all I get is a busy signal. I'm sure I'm missing something simple here, and I have gone cross-eyed from reading the documentation.

Hopefully some one can point out the eror of my ways.

Thanks!

!

!

ephone-dn 1 dual-line

number 3402

label Arden 3402

name Arden Charles

preference 4

call-forward busy 5001

call-forward noan 5001 timeout 10

huntstop channel

no huntstop

mwi sip

hold-alert 30 originator

!

!

!

ephone-dn 5

number 3420

label Doug 3420

name Doug Dunkerly

preference 5

call-forward busy 5001

call-forward noan 5001 timeout 10

no huntstop

mwi sip

hold-alert 30 originator

!

!

ephone-dn 9

number 3432

label Chris 3432

name Chris Poitry

preference 6

call-forward busy 5001

call-forward noan 5001 timeout 10

no huntstop

mwi sip

hold-alert 30 originator

!

!

ephone-dn 10

number 3433

label Less 3433

name Less Lachar

preference 3

call-forward busy 5001

call-forward noan 5001 timeout 10

no huntstop

mwi sip

hold-alert 30 originator

!

!

ephone-dn 11

number 3434

label Sandra 3434

name Sandra Rydberg

preference 2

call-forward busy 5001

call-forward noan 5001 timeout 10

no huntstop

mwi sip

hold-alert 30 originator

!

!

ephone-dn 12

number 3444

label Mary 3444

name Mary Lackey

preference 1

call-forward busy 5001

call-forward noan 5001 timeout 10

no huntstop

mwi sip

hold-alert 30 originator

!

!

!

ephone-dn 15

number 3400 no-reg both

pickup-group 1

label Main Number

description Main Number

name Main Number

call-forward all 5002

no huntstop

mwi sip

hold-alert 30 originator

!

!

!

!

ephone-dn 18

number 5002 no-reg both

pickup-group 1

label Hunt

description Hunt

name Hunt

hold-alert 30 originator

!

!

!

!

ephone 1

username "acharles" password 4321

mac-address 001A.6D0F.A0EF

type 7960

button 1:1

!

! output removed........

!

!

ephone 15

mac-address 001B.0C96.4F57

type 7912

button 1:14

!

!

ephone-hunt 1 sequential

pilot 5002

list 3444, 3434, 3433, 3402, 3420, 3432

final 5005

preference 0 secondary 7

!

1 Accepted Solution

Accepted Solutions

paolo bevilacqua
Hall of Fame
Hall of Fame

Hi,

you don't need ephone-dn 18. In fact, its presence with number 5002 is preventing the hunt-group from working.

Also, you can remove all the preferences from the others ephone-dn's, because all your numbers are unique.

Hope this helps, if so please rate post using scrollbox below!

View solution in original post

2 Replies 2

paolo bevilacqua
Hall of Fame
Hall of Fame

Hi,

you don't need ephone-dn 18. In fact, its presence with number 5002 is preventing the hunt-group from working.

Also, you can remove all the preferences from the others ephone-dn's, because all your numbers are unique.

Hope this helps, if so please rate post using scrollbox below!

Brandon Buffin
VIP Alumni
VIP Alumni

Try removing the "preference" commands from the ephone-dns. This command comes into play when you have multiple ephone-dns with the same number or multiple dial peers with the same destination pattern. The default preference is 0 so configuring higher preferences may be causing your problem.

Hope this helps. If so, please rate the post.

Brandon

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