Step 1 Create two PNG files for each image (a full size version and a thumbnail version). Ensure the PNG files comply with the format guidelines that are listed in the "PNG File Requirements for Custom Background Images" section.
Step 2 Place the new PNG files that you created in the following folder on the TFTP server for each Cisco Unified CallManager in the cluster:
Note Cisco recommends that you also store backup copies of custom image files in another location. You can use these backup copies if the customized files are overwritten when you upgrade Cisco Unified CallManager.
Note When you upgrade Cisco Unified CallManager, a default List.xml file will replace your customized List.xml file. After your customize the List.xml file, make a copy of the file and store it in another location. After upgrading Cisco Unified CallManager, replace the default List.xml file with your stored copy.
Step 5 To cache the new List.xml file, stop and start the TFTP service by using Cisco Unified CallManager Serviceability or disable and re-enable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter (located in the Advanced Service Parameters).
Rob's process works the same with CME but obviously there is no c:\program files\.... so you have to setup the tftp server to match the phones requirements.
The number of pixels and colour depth supported by each phone changes, so search for the administration guide for each phone type.
Save the logo, thumbnail logo and the xml on to the routers flash, as the file names are generally the same for each phone type, you will need to place the files in specific directories. For example /c7911/
These are the correct tftp-server statements for each phone type, as you can see I use directories to seperate the files.
The alias option is used to setup the expected directory structure for the IP Phone.
tftp-server flash:/c7970-71/List.xml alias Desktops/320x212x12/List.xml
tftp-server flash:/c7970-71/ColourBG.png alias Desktops/320x212x12/ColourBG.png
tftp-server flash:/c7970-71/ColourTN.png alias Desktops/320x212x12/ColourTN.png
tftp-server flash:/c7941-61/List.xml alias Desktops/320x196x4/List.xml
tftp-server flash:/c7941-61/GreyBG.png alias Desktops/320x196x4/GreyBG.png
tftp-server flash:/c7941-61/GreyTN.png alias Desktops/320x196x4/GreyTN.png
tftp-server flash:/c7911/List.xml alias Desktops/95x34x1/List.xml
tftp-server flash:/c7911/Grey-7911BG.png alias Desktops/95x34x1/Grey-7911BG.png
tftp-server flash:/c7911/Grey-7911TN.png alias Desktops/95x34x1/Grey-7911TN.png
Each of the alias statements above indicates the image size eg. 95 x 34 pixels and the colour depth 1 (Black and white).
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...