07-18-2007 06:48 AM - edited 03-14-2019 10:38 PM
Hi!
Is it possible to have within a configurable period of time a message playing when someone calls to a company at night when no one is working?
07-18-2007 06:54 AM
You can do this using a CUE script.
HTH
Sankar
PS: please remember to rate posts!
07-18-2007 08:33 AM
If you have no CUE, you can do with AA-BACD, doing a CFA to a special number that will announce and the give the option to dial by extension. Because at that time the call has been answered already, the call need to go in loopback (service works on incoming DP only).
It is not particularly easy to setup, but works.
Once you have configured AA-BACD, write back and I will give you the details on how to setup it.
07-18-2007 09:33 AM
Thanks for your help.
I'll write you back as soon as I have configured AA-BACD. I'll do it probably some day this week.
07-26-2007 01:34 AM
Hi!
Should I create two auto-attendance services since I also want callers to hear a welcome message if the call cannot be immediately answered at regular business hours?
Do I really have to use hunt groups? I want to configure this only for one phone.
Thanks
07-26-2007 05:28 AM
yes you will need to define as many AA as necessary for your needs. Then you can have the operator set CFA to the office hourse message when closed. It is not necessary to use ephone-hunt.
07-27-2007 01:41 AM
You could use the "call-forward night-service" feature to automatically forward calls to a dial-peer which runs a tcl script to play an out of hours message stored in flash.
I am curious about how the B-ACD option works ?
Phil
07-27-2007 03:11 AM
The problem with fixed time-based config is that often doesn't reflect the way one a real office works.
For example the operataro is a bit late at work, he gets calls that are no answered. Or when the working hour extended because of additional workload, the "night" config kicks in and prevent calls from being answered live.
The one the integrator is forced to reconfigure each time the hours change, etc.
This is why I always recommend the nigh service to be activated and deactivated manually by the operator.
08-03-2007 02:08 AM
Hi!
Will the following config work?
application
service chamespera flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english language en
paramspace english index 1
param handoff-string chamespera
param drop-through-prompt _bacd_chamadaemespera.au
param max-time-call-retry 600
paramspace english location flash:
param service-name queue
param aa-pilot 750
param call-retry-timer 15
param drop-through-option 1
param number-of-hunt-grps 1
param call-retry-timer 15
!
service queue flash:app-b-acd-2.1.2.2.tcl
param queue-len 10
param number-of-hunt-grps 1
!
08-03-2007 02:16 AM
Should work when calling 750 or you have translation-rule that changes called number to 750.
Now when you want to set CFA to 750, you need to configure a DP voip in loopback. This is done specifing "incoming called-numer" and "destination-pattern" to be the same, that is 750, destinaion-target same IP address of the router, and of course you service chamaespera.
08-08-2007 06:06 AM
Hi!
I have inserted the following configuration:
"
application
service queue flash:app-b-acd-2.1.2.2.tcl
param queue-len 10
param number-of-hunt-grps 1
!
service foradehoras flash:app-b-acd-aa-2.1.2.2.tcl
param number-of-hunt-grps 1
paramspace english index 1
paramspace english language en
param drop-through-option 1
param call-retry-timer 15
paramspace english location flash:
param drop-through-prompt _bacd_servicosencerrados.au
param max-time-call-retry 600
param handoff-string foradehoras
param aa-pilot 800
param service-name queue
dial-peer voice 800 voip
description ServicoForaDeHoras
service foradehoras
destination-pattern 800
session target ipv4:192.168.1.254
incoming called-number 800
"
I've also configured a phone to CFA to 800. When I call that phone I hear nothing. It seems like it does not try to do the transfer.
Just one more note - when I was configuring the service parameters I had errors such as:
"Warning: parameter drop-through-prompt has not been registered under foradehoras namespace"
Any clue to overpass this?
08-08-2007 07:15 AM
Try configuring the following under dial-peer voice 800:
codec g711ulaw
and possibly
no vad
dtmf-relay h245-alphanumeric
Phil
08-08-2007 07:36 AM
It does not change the situation. When I end dialing the number of the phone it seems like I haven't dialed anything.
08-08-2007 03:25 PM
Stand by, will look into this and let you know.
08-09-2007 06:22 AM
Thanks.
I'm getting some help from "partner online" too.
One thing is already corrected and has improved the situation: I've added "param voice-mail xxx" to the configuration.
Now the call is transferred to the aa-pilot number. It is connected. Still I can't hear anything. I can't hear the voice message that is associated to this service. Maybe because of configured "times/timers" issues...?
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