Re: CME 4.1 - Intermittent problems with call pickup
I had similar problem. Maybe it is the same issue that you have.
I've noticed that this problem occurre only when pressing GPickUP and right after taking Handset. Problem did not occurred when pressing GPickUP and taking Handset after >1 second or when taking Handset first and then pressing GPickUP.
I've troubleshoot the problem in a lab and it is probably software bug on 7941 phones that using load SCCP41.8-2-2SR2S
Upgrading firmware on a phones to SCCP41.8-3-4SR1S fixes problem.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...