CUCM cannot make decisions based on calling number. you need to take the call and then transfer it.
you can configure something like this on H323 but it's going to be hardcoded to transfer X caller to Y phone always (cannot be controlled or changed from phone), if you want to modify that, you would need to get into the CLI and modify the translation rules.
UCCX can do this because it can take intelligent decisions based on several parameters you configure
Let me try to describe better the real scenario. There are two receptionists working. We would like that when one of them considers that is having to many calls, she would be able transfer(forward) a call to the other receptionist before answering it.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...