Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CME 4.3 B-ACD Parallel Hunt-Groups

Hello

Does anyone know if the B-ACD works OK with the new Parallel hunt-groups that support SCCP phones on CME version 4.3. Also is it possible to collect statistics for the parallel hunt group. I have noticed that the statistics-collect command is not a valid command on the voice hunt-group.

Many Thanks

3 REPLIES
Hall of Fame Super Gold

Re: CME 4.3 B-ACD Parallel Hunt-Groups

Have you tried under ephone-hunt ?

New Member

Re: CME 4.3 B-ACD Parallel Hunt-Groups

Parallel hunt groups only work as voice hunt-groups. There isnt an option to to do a parallel hunt-group as an ephone-hunt. Looking at the docs SIP phones have been able to parallel hunt for a while and then with CME version 4.3 SCCP phones can be added to the same voice hunt-group.

We are looking for an alternative to using overlays etc as a means of getting all the phones to ring but still use the B-ACD feature and obtain call stats.

New Member

Re: CME 4.3 B-ACD Parallel Hunt-Groups

Hi,

Yes, I've tested the B-ACD scripts using the drop through mode and the new parallel hunt option using "voice hunt-group x parallel" and it works as expected.

However the voice hunt-groups don't support the statistical collection, which is quite disappointing from my pov.

Regards,

Mike.

335
Views
0
Helpful
3
Replies