Hello.
We have a CME 7.0(1) with an ephone-hunt configured in this way:
ephone-hunt 1 longest-idle
pilot 999
list 300, 308, 309, 313, 306, 303, 307, 310
final 399
timeout 8, 8, 8, 8, 8, 8, 8, 8
statistics collect
!
The problem is that one of the extensions (308) never rings.
The strange thing is that, if we issue the command "show ephone-hunt 1", we see:
Group 1
type: longest-idle
pilot number: 999, peer-tag 20105
list of numbers:
300, aux-number A999A0000, # peers 1, logout 0, down 0
on-hook time stamp 132961644, off-hook agents=0
peer-tag dn-tag rna login/logout up/down
[20104 13 0 login up ]
308, aux-number A999A0001, # peers 1, logout 0, down 0
on-hook time stamp 132817384, off-hook agents=-1
peer-tag dn-tag rna login/logout up/down
[20106 16 0 login up ]
309, aux-number A999A0002, # peers 1, logout 0, down 0
on-hook time stamp 132967204, off-hook agents=0
peer-tag dn-tag rna login/logout up/down
[20107 18 0 login up ]
313, aux-number A999A0003, # peers 1, logout 0, down 0
on-hook time stamp 132961535, off-hook agents=0
peer-tag dn-tag rna login/logout up/down
[20108 20 0 login up ]
306, aux-number A999A0004, # peers 1, logout 0, down 0
on-hook time stamp 132870090, off-hook agents=0
peer-tag dn-tag rna login/logout up/down
[20109 14 0 login up ]
303, aux-number A999A0005, # peers 1, logout 0, down 0
on-hook time stamp 132969444, off-hook agents=0
peer-tag dn-tag rna login/logout up/down
[20110 19 0 login up ]
307, aux-number A999A0006, # peers 1, logout 0, down 0
on-hook time stamp 132934257, off-hook agents=0
peer-tag dn-tag rna login/logout up/down
[20111 17 0 login up ]
310, aux-number A999A0007, # peers 1, logout 0, down 0
on-hook time stamp 132817384, off-hook agents=0
peer-tag dn-tag rna login/logout up/down
[20112 15 0 login up ]
final number: 399
preference: 0
preference (sec): 7
timeout: 8, 8, 8, 8, 8, 8, 8, 8
hops: 8
E.164 register: yes
auto logout: no
stat collect: yes
callqueue display: continuously
debug: no
What does "off-hook agents=-1" mean?
We have understood the meaning of "off-hook agents=0" and "off-hook agents=1", but with "-1"...?
Could be that the problem? How could we fix that?
Thanks for your help and regards.
