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CME 7.1 - 7962 not showing directory entries

I have just begun supporting a CME 7.1 client who has a 7962 phone and a 7911 phone that both share a single line presence (one extension, present on both phones)

The 7911 phone shows all directories for missed calls; received calls; placed calls.  However, on the 7962 phone those directory's are all blank.  The directories are present, but no entries.

I've searched the support forum and can't find a similar instance of this so thought I'd throw it out to the community for an assist.

Thanks,

Sean

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CME 7.1 - 7962 not showing directory entries

Start with updating phone firmware.

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