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CME 7.1 Permanent user licence expired

Hi,

I did add permanent licence upgrade on  a C1861-SRST-C-B/K9 to upgrade from 8 to 15 user.

The licence file is on flash and when I try a "licence install flash:xxxxxxxxxxxx.lic it makes an error as it is allready installed :

Installing...Feature:c1861-srst-15u-upgrade...Failed:

% Error: Duplicate license

0/1 licenses were successfully installed

1/1 licenses were existing licenses

0/1 licenses were failed to install

But this morning he makes me an reject from phones like as I where not with this upgrade. I had to remove phones until I rich the value of 12 phones (what is the defaul value for 8 user). The indication of 8 week 4 days that I find in the sh licence fits probably the time since the installation but as it is a permanent licence get with the provided PAK number, I can't undestand wy he wants someting else....

any Idea why I had this error? All seams to be correct.....

Thanks for helping

muespach#sh license det
Index: 1        Feature: c1861-srst-15u-upgrade            Version: 1.0
        License Type: Permanent
        License State: Active, Not in Use
        License Count: Non-Counted
        License Priority: Medium
        Store Index: 0
        Store Name: Primary License Storage
Index: 2        Feature: c1861-srst-15u-upgrade            Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period: 8  weeks 4  days
            Evaluation period left: 8  weeks 4  days
        License Count: Non-Counted
        License Priority: None
        Store Index: 1
        Store Name: Evaluation License Storage
Index: 3        Feature: c1861-srst-c-15u-upgrade          Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA accepted
            Evaluation total period: 8  weeks 4  days
            Evaluation period left: 0  minute  0  second
        License Count: Non-Counted
        License Priority: Low
        Store Index: 2
        Store Name: Evaluation License Storage
Index: 4        Feature: c1861-uc-15u-upgrade              Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period: 8  weeks 4  days
            Evaluation period left: 8  weeks 4  days
        License Count: Non-Counted
        License Priority: None
        Store Index: 0
        Store Name: Evaluation License Storage

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Gold

CME 7.1 Permanent user licence expired

Try updating IOS to latest, and installing the license again.

If still trouble, contact the TAC or licensing@cisco.com

3 REPLIES
Hall of Fame Super Gold

CME 7.1 Permanent user licence expired

Try updating IOS to latest, and installing the license again.

If still trouble, contact the TAC or licensing@cisco.com

New Member

Re: CME 7.1 Permanent user licence expired

Solved by TAC:

In fact, the router 1861-SRST need a licence of c1861-srst-c-15u-upgrade

So the delivered licence c1861-srst-15u-upgrade from Cisco was the wrong one.

As it takes 2 week case exchanges and several Cisco departements involved, I put the answer in case of some one has the same trouble.

After the 2 week, the TAC did deliver the right licence and the probleme was solved...

In fact, it sems that when U buy a 1861 bundle with CUE, U have to upgrade the users and the CUE, even if U do not need the CUE part to be upgraded. In my case, I use just one voice mail box for out of hours messages and so I did not need the upgrade from CUE but I hade to upgrade them as part of the original bundel.

Hall of Fame Super Gold

Re: CME 7.1 Permanent user licence expired

From data sheet

  • L-1861-SRST-15U= 1861 CME/SRST e-Pak license upgrade from 8 to 15 users
  • L-1861-SRST-C-15U= 1861 CME/SRST + CUE ePak license upgrade from 8 to 15 users
  • L-1861-UC-15U= 1861 CME/SRST + CUE + phone e-Pak license upgrade feature license upgrade from 8 to 15 users

Thanks for the nice rating, and good luck!

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