07-21-2014 09:46 PM - edited 03-16-2019 11:28 PM
I am using a 2821 router. I have the latest IOS. It appears to be CME version 8.6. I've been having a heck of a time getting my phones to work with it. I have a 7961 and 7941. I need to get the SIP firmware working so I can practice for the CCIE tests. I've tried a ton of different versions. I just downloaded the full CME 8.6 zip file and loaded up it's 7941/7961 SIP firmware. Same problem.
If I do a factory reset of the phone, I see it download and install the firmware from my router. Then it boots up. It begins to register, then says resetting. It then looks like its going to redownload the firmware, and then I see "Error" in the upper right corner. It reboots, I get an error "file not found SIP41.9-1-1SR1S.loads".
What am I doing wrong here. I'm now multiple days in to this. I really need to get it fixed.
Just an FYI, my config so far looks like:
voice service voip
ip address trusted list
ipv4 10.1.5.2 255.255.255.255
ipv4 10.1.5.3 255.255.255.255
ipv4 10.1.6.2 255.255.255.255
ipv4 10.1.6.3 255.255.255.255
ipv4 10.1.7.2 255.255.255.255
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
sip
bind control source-interface GigabitEthernet0/1
bind media source-interface GigabitEthernet0/1
!
!
voice register global
mode cme
source-address 10.1.130.1 port 5060
max-dn 5
max-pool 5
load 7961 SIP41.9-1-1SR1S.loads
load 7941 SIP41.9-1-1SR1S.loads
create profile sync 0007662248050742
!
voice register dn 1
number 4001
name Peter Brown
!
voice register dn 2
number 4002
name BR2 Phone2
!
voice register pool 1
id mac 001F.CA35.0A91
type 7961
number 1 dn 1
codec g711ulaw
no vad
!
voice register pool 2
id mac 001B.D4C6.4CEC
type 7941
number 1 dn 2
codec g711ulaw
no vad
tftp-server flash:apps41.9-1-1TH1-16.sbn
tftp-server flash:cnu41.9-1-1TH1-16.sbn
tftp-server flash:cvm41sip.9-1-1TH1-16.sbn
tftp-server flash:dsp41.9-1-1TH1-16.sbn
tftp-server flash:jar41sip.9-1-1TH1-16.sbn
tftp-server flash:SIP41.9-1-1SR1S.loads
tftp-server flash:term41.default.loads
tftp-server flash:term61.default.loads
BR2-Voice#sho flash
-#- --length-- -----date/time------ path
1 67922508 May 2 2014 03:17:18 +01:00 c2800nm-adventerprisek9-mz.151-4.M8.bin
2 660 Jul 22 2014 05:24:22 +01:00 SIP41.9-1-1SR1S.loads
3 660 Jul 22 2014 05:24:22 +01:00 term61.default.loads
4 660 Jul 22 2014 05:24:22 +01:00 term41.default.loads
5 1631314 Jul 22 2014 05:24:20 +01:00 jar41sip.9-1-1TH1-16.sbn
6 541453 Jul 22 2014 05:23:52 +01:00 dsp41.9-1-1TH1-16.sbn
7 2625591 Jul 22 2014 05:23:40 +01:00 cvm41sip.9-1-1TH1-16.sbn
8 2911906 Jul 22 2014 05:22:46 +01:00 apps41.9-1-1TH1-16.sbn
9 517968 Jul 22 2014 05:22:56 +01:00 cnu41.9-1-1TH1-16.sbn
10 496521 Jul 22 2014 05:11:16 +01:00 music-on-hold.au
07-21-2014 10:06 PM
Remove extension (.loads) from firmware name under voice register global and then check plz.
Suresh
07-21-2014 10:25 PM
And give below command under voice register global as well..
tftp-path flash:
Suresh
07-22-2014 12:15 AM
Go through the suggestion mentioned above , if you still have problem collect "debug tftp event" and attach it here.
Thanks
Manish
07-22-2014 08:20 AM
Thank you so much. I'm 99% sure this was the cause of my problem. I wont know until I get home to see if my phones are now working. But I remoted in and added this command to my router. As soon as I added it, I saw my router add several files to the flash that werent there before. This is what I have now:
voice register global
mode cme
source-address 10.1.130.1 port 5060
max-dn 5
max-pool 5
load 7961 SIP41.9-1-1SR1S
load 7941 SIP41.9-1-1SR1S
tftp-path flash:
create profile sync 0043536158458162
07-22-2014 08:40 AM
Good to know that..you can check the registration status of those phones using "show voice register pool"
Suresh
07-22-2014 08:45 AM
I should have thought of that. But sadly, they are not registered :(
I'll have more info when I go home at lunch time.
10-24-2014 08:35 PM
I think you are also missing this::
voice service voip
sip
registrar server
07-22-2014 12:21 AM
Hello
Just follow the below url:-
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/sip-ip-phone-software/113048-reg-9971ip-cucm.html
voice register golbal
load 7961 SIP41.9-1-1SR1S.loads
load 7941 SIP41.9-1-1SR1S.loads
tftp-path flash:
no create profile
create profile
Thanks
please rate all useful information
07-23-2014 09:46 AM
Well, I'm further ahead than I was, but still no dice. If I factory reset the phones, they do now load their firmware without issue. So that part is solved. But they are just sitting at registering constantly. And I know they are getting info from the CME because the two phones have the designated DN's sitting in the upper right corner. These phones were never part of the this CME before, so they have to be talking. I just dont know why they arent registering. Here is the current output of my config:
voice service voip
ip address trusted list
ipv4 10.1.5.2 255.255.255.255
ipv4 10.1.5.3 255.255.255.255
ipv4 10.1.6.2 255.255.255.255
ipv4 10.1.6.3 255.255.255.255
ipv4 10.1.7.2 255.255.255.255
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
sip
bind control source-interface GigabitEthernet0/1
bind media source-interface GigabitEthernet0/1
!
!
voice register global
mode cme
source-address 10.1.130.1 port 5060
max-dn 5
max-pool 5
load 7961 SIP41.9-1-1SR1S
load 7941 SIP41.9-1-1SR1S
tftp-path flash:
create profile sync 0074155435450634
!
voice register dn 1
number 4001
name Peter Brown
!
voice register dn 2
number 4002
name BR2 Phone2
!
voice register pool 1
id mac 001F.CA35.0A91
type 7961
number 1 dn 1
codec g711ulaw
no vad
!
voice register pool 2
id mac 001B.D4C6.4CEC
type 7941
number 1 dn 2
codec g711ulaw
no vad
BR2-Voice#sho voice register glob
CONFIG [Version=8.6]
========================
Version 8.6
Mode is cme
Max-pool is 5
Max-dn is 5
Outbound-proxy is enabled and will use global configured value
Security Policy: DEVICE-DEFAULT
Forced Authorization Code Refer is enabled
Source-address is 10.1.130.1 port 5060
Load 7941 is SIP41.9-1-1SR1S
Load 7961 is SIP41.9-1-1SR1S
Time-format is 12
Date-format is M/D/Y
Time-zone is 5
Hold-alert is disabled
Mwi stutter is disabled
Mwi registration for full E.164 is disabled
Forwarding local is enabled
Video is disabled
Camera is disabled
Privacy is enabled
Privacy-on-hold is disabled
Dst auto adjust is enabled
start at Apr week 1 day Sun time 02:00
stop at Oct week 8 day Sun time 02:00
Max redirect number is 5
IP QoS DSCP:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
default (the MS 6 bits, 0, in ToS, 0x0) for service
Telnet Level: 0
Tftp path is flash:
Generate text file is disabled
Tftp files are created, current syncinfo 0074155435450634
OS79XX.TXT is not created
timeout interdigit 10
network-locale[0] US (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US Active registrations : 0
Total SIP phones registered: 0
Total Registration Statistics
Registration requests : 0
Registration success : 0
Registration failed : 0
unRegister requests : 0
unRegister success : 0
unRegister failed : 0
Attempts to register
after last unregister : 0
Last register request time :
Last unregister request time :
Register success time :
Unregister success time :
07-23-2014 10:01 AM
Give below commands under voice register global and check.
authenticate register
authenticate realm all
file text
create profile
Suresh
10-22-2015 01:01 AM
'tftp-server flash:SIP41.9-1-1SR1S.loads'
changes to
'tftp-server flash:SIP41.9-1-1SR1S.loads alias SIP41.9-1-1SR1S.loads'
or IP phone cannot find it, all the tftp files should be writed like this.
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