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New Member

CME 7961 SIP Firmware - File not found

I am using a 2821 router.  I have the latest IOS.  It appears to be CME version 8.6.  I've been having a heck of a time getting my phones to work with it.  I have a 7961 and 7941.  I need to get the SIP firmware working so I can practice for the CCIE tests.  I've tried a ton of different versions.  I just downloaded the full CME 8.6 zip file and loaded up it's 7941/7961 SIP firmware.  Same problem.


If I do a factory reset of the phone, I see it download and install the firmware from my router.  Then it boots up.  It begins to register, then says resetting.  It then looks like its going to redownload the firmware, and then I see "Error" in the upper right corner.  It reboots, I get an error "file not found SIP41.9-1-1SR1S.loads".

 

What am I doing wrong here.  I'm now multiple days in to this.  I really need to get it fixed.

 

Just an FYI, my config so far looks like:

voice service voip
 ip address trusted list
  ipv4 10.1.5.2 255.255.255.255
  ipv4 10.1.5.3 255.255.255.255
  ipv4 10.1.6.2 255.255.255.255
  ipv4 10.1.6.3 255.255.255.255
  ipv4 10.1.7.2 255.255.255.255
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 sip
  bind control source-interface GigabitEthernet0/1
  bind media source-interface GigabitEthernet0/1
!
!
voice register global
 mode cme
 source-address 10.1.130.1 port 5060
 max-dn 5
 max-pool 5
 load 7961 SIP41.9-1-1SR1S.loads
 load 7941 SIP41.9-1-1SR1S.loads
 create profile sync 0007662248050742
!
voice register dn  1
 number 4001
 name Peter Brown
!
voice register dn  2
 number 4002
 name BR2 Phone2
!
voice register pool  1
 id mac 001F.CA35.0A91
 type 7961
 number 1 dn 1
 codec g711ulaw
 no vad
!
voice register pool  2
 id mac 001B.D4C6.4CEC
 type 7941
 number 1 dn 2
 codec g711ulaw
 no vad

tftp-server flash:apps41.9-1-1TH1-16.sbn
tftp-server flash:cnu41.9-1-1TH1-16.sbn
tftp-server flash:cvm41sip.9-1-1TH1-16.sbn
tftp-server flash:dsp41.9-1-1TH1-16.sbn
tftp-server flash:jar41sip.9-1-1TH1-16.sbn
tftp-server flash:SIP41.9-1-1SR1S.loads
tftp-server flash:term41.default.loads
tftp-server flash:term61.default.loads

 

 

BR2-Voice#sho flash
-#- --length-- -----date/time------ path
1     67922508 May 2 2014 03:17:18 +01:00 c2800nm-adventerprisek9-mz.151-4.M8.bin
2          660 Jul 22 2014 05:24:22 +01:00 SIP41.9-1-1SR1S.loads
3          660 Jul 22 2014 05:24:22 +01:00 term61.default.loads
4          660 Jul 22 2014 05:24:22 +01:00 term41.default.loads
5      1631314 Jul 22 2014 05:24:20 +01:00 jar41sip.9-1-1TH1-16.sbn
6       541453 Jul 22 2014 05:23:52 +01:00 dsp41.9-1-1TH1-16.sbn
7      2625591 Jul 22 2014 05:23:40 +01:00 cvm41sip.9-1-1TH1-16.sbn
8      2911906 Jul 22 2014 05:22:46 +01:00 apps41.9-1-1TH1-16.sbn
9       517968 Jul 22 2014 05:22:56 +01:00 cnu41.9-1-1TH1-16.sbn
10      496521 Jul 22 2014 05:11:16 +01:00 music-on-hold.au

 

 

11 REPLIES
VIP Gold

Remove extension (.loads)

Remove extension (.loads) from firmware name under voice register global and then check plz.

Suresh

VIP Gold

And give below command under

And give below command under voice register global as well..

tftp-path flash:

Suresh

Go through the suggestion

Go through the suggestion mentioned above , if you still have problem collect "debug tftp event" and attach it here.

Thanks

Manish

New Member

Thank you so much.  I'm 99%

Thank you so much.  I'm 99% sure this was the cause of my problem.  I wont know until I get home to see if my phones are now working.  But I remoted in and added this command to my router.  As soon as I added it, I saw my router add several files to the flash that werent there before.  This is what I have now:

 

voice register global
 mode cme
 source-address 10.1.130.1 port 5060
 max-dn 5
 max-pool 5
 load 7961 SIP41.9-1-1SR1S
 load 7941 SIP41.9-1-1SR1S
 tftp-path flash:
 create profile sync 0043536158458162

 

VIP Gold

Good to know that..you can

Good to know that..you can check the registration status of those phones using "show voice register pool"

Suresh

New Member

I should have thought of that

I should have thought of that.  But sadly, they are not registered :(

 

I'll have more info when I go home at lunch time.

I think you are also missing

I think you are also missing this::

voice service voip
sip
 registrar server

HelloJust follow the below

Hello

Just follow the below url:-

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/sip-ip-phone-software/113048-reg-9971ip-cucm.html

voice register golbal

load 7961 SIP41.9-1-1SR1S.loads

load 7941 SIP41.9-1-1SR1S.loads

tftp-path flash:

no create profile

create profile

 

Thanks

please rate all useful information

 

 

New Member

Well, I'm further ahead than

Well, I'm further ahead than I was, but still no dice.  If I factory reset the phones, they do now load their firmware without issue.  So that part is solved.  But they are just sitting at registering constantly.  And I know they are getting info from the CME because the two phones have the designated DN's sitting in the upper right corner.  These phones were never part of the this CME before, so they have to be talking.  I just dont know why they arent registering.  Here is the current output of my config:

voice service voip
 ip address trusted list
  ipv4 10.1.5.2 255.255.255.255
  ipv4 10.1.5.3 255.255.255.255
  ipv4 10.1.6.2 255.255.255.255
  ipv4 10.1.6.3 255.255.255.255
  ipv4 10.1.7.2 255.255.255.255
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 sip
  bind control source-interface GigabitEthernet0/1
  bind media source-interface GigabitEthernet0/1
!
!
voice register global
 mode cme
 source-address 10.1.130.1 port 5060
 max-dn 5
 max-pool 5
 load 7961 SIP41.9-1-1SR1S
 load 7941 SIP41.9-1-1SR1S
 tftp-path flash:
 create profile sync 0074155435450634
!
voice register dn  1
 number 4001
 name Peter Brown
!
voice register dn  2
 number 4002
 name BR2 Phone2
!
voice register pool  1
 id mac 001F.CA35.0A91
 type 7961
 number 1 dn 1
 codec g711ulaw
 no vad
!
voice register pool  2
 id mac 001B.D4C6.4CEC
 type 7941
 number 1 dn 2
 codec g711ulaw
 no vad

 

 

 

BR2-Voice#sho voice register glob
CONFIG [Version=8.6]
========================
  Version 8.6
  Mode is cme
  Max-pool is 5
  Max-dn is 5
  Outbound-proxy is enabled and will use global configured value
  Security Policy: DEVICE-DEFAULT
  Forced Authorization Code Refer is enabled
  Source-address is 10.1.130.1 port 5060
  Load 7941 is SIP41.9-1-1SR1S
  Load 7961 is SIP41.9-1-1SR1S
  Time-format is 12
  Date-format is M/D/Y
  Time-zone is 5
  Hold-alert is disabled
  Mwi stutter is disabled
  Mwi registration for full E.164 is disabled
  Forwarding local is enabled
  Video is disabled
  Camera is disabled
  Privacy is enabled
  Privacy-on-hold is disabled
  Dst auto adjust is enabled
    start at Apr week 1 day Sun time 02:00
    stop  at Oct week 8 day Sun time 02:00
  Max redirect number is 5
  IP QoS DSCP:
    ef (the MS 6 bits, 46, in ToS, 0xB8) for media
    cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
    af41 (the MS 6 bits, 34, in ToS, 0x88) for video
    default (the MS 6 bits, 0, in ToS, 0x0) for service
  Telnet Level: 0
  Tftp path is flash:
  Generate text file is disabled
  Tftp files are created, current syncinfo 0074155435450634
  OS79XX.TXT is not created
  timeout interdigit 10
  network-locale[0] US    (This is the default network locale for this box)
  network-locale[1] US
  network-locale[2] US
  network-locale[3] US
  network-locale[4] US
  user-locale[0] US    (This is the default user locale for this box)
  user-locale[1] US
  user-locale[2] US
  user-locale[3] US
  user-locale[4] US   Active registrations  : 0

  Total SIP phones registered: 0
  Total Registration Statistics
    Registration requests  : 0
    Registration success   : 0
    Registration failed    : 0
    unRegister requests    : 0
    unRegister success     : 0
    unRegister failed      : 0
    Attempts to register
           after last unregister : 0
    Last register request time   :
    Last unregister request time :
    Register success time        :
    Unregister success time      :

 

VIP Gold

Give below commands under

Give below commands under voice register global and check.

authenticate register
authenticate realm all
file text
create profile


Suresh

New Member

'tftp-server flash:SIP41.9-1

'tftp-server flash:SIP41.9-1-1SR1S.loads'

changes to

'tftp-server flash:SIP41.9-1-1SR1S.loads alias SIP41.9-1-1SR1S.loads'

or IP phone cannot find it, all the tftp files should be writed like this.

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