wondering if someone can help point me in the right direction regarding a voicemail transfer issue i am experiencing.
customer has a small CME deployment 1 receptionst and around 5 other individual users.
the Receptionst (ephone 7) has her own line but also on the spare line buttons she has other users lines in the event the users are out of the office so she can pickup there calls.
the problem i am having is that when she answers one of these other lines and then wishes to transfer them to that indiviuals voicemail she cant as she is in effect already on that line
im thinking there must be a better way to configure this on the Receptionst phone to enable her to still answer the users direct dials but enable her to transfer to that users ext which will then follow there call-forward noan action
I needed the "call-forward pattern .T" statement in my telephony-service part of the config for my call forward no answer to work as well as the statement "transfer-pattern 200." (where 200 was the beginning of my extension nmbers (2001, 2002, 2003,,etc). Don't know if you need this as well..Just a thought.
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