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Community Member

CME 9.1 CIPC backgroung image change

Good morning, I need to change the background image on my  CIPC registered on  CME 9.1

I followed all suggested items but  when  I try to chang the background image the nìmessage " selection unavailable appears.

 The router config  is the following:

 

tftp-server flash:/Desktops/320x212x12/List.xml
tftp-server flash:/Desktops/320x212x12/CampusNight.png
tftp-server flash:/Desktops/320x212x12/CiscoLogo.png
tftp-server flash:/Desktops/320x216x16/List.xml
tftp-server flash:/Desktops/320x212x16/List.xml

!

 

the flash  contain all  files in the correct directories

 

show flash:

78          0 Apr 15 2014 08:44:00 +02:00 Desktops
279          0 Apr 15 2014 08:44:16 +02:00 Desktops/320x212x12
280        726 Apr 15 2014 14:08:16 +02:00 Desktops/320x212x12/List.xml
282     131470 Apr 15 2014 14:06:56 +02:00 Desktops/320x212x12/CampusNight.png
283       8156 Apr 15 2014 14:07:20 +02:00 Desktops/320x212x12/CiscoLogo.png
284     138278 Apr 15 2014 14:08:14 +02:00 Desktops/320x212x12/Fountain.png
285     109076 Apr 15 2014 14:09:04 +02:00 Desktops/320x212x12/MorroRock.png
286     108087 Apr 15 2014 14:09:36 +02:00 Desktops/320x212x12/NantucketFlowers.png
287      10820 Apr 15 2014 14:09:40 +02:00 Desktops/320x212x12/TN-CampusNight.png
288       2089 Apr 15 2014 14:09:44 +02:00 Desktops/320x212x12/TN-CiscoLogo.png
289       7953 Apr 15 2014 14:09:46 +02:00 Desktops/320x212x12/TN-Fountain.png
290       7274 Apr 15 2014 14:09:48 +02:00 Desktops/320x212x12/TN-MorroRock.png
291       9933 Apr 15 2014 14:09:52 +02:00 Desktops/320x212x12/TN-NantucketFlowers.png
292          0 Apr 15 2014 13:46:36 +02:00 Desktops/320x216x16
293          0 Apr 15 2014 13:46:44 +02:00 Desktops/320x212x16
294        726 Apr 15 2014 14:09:54 +02:00 Desktops/320x212x16/List.xml
295        726 Apr 15 2014 14:09:52 +02:00 Desktops/320x216x16/List.xml
296      80565 Apr 15 2014 14:07:18 +02:00 Desktops/320x212x12/CiscoFountain.png
297       9657 Apr 15 2014 14:09:44 +02:00 Desktops/320x212x12/TN-CiscoFountain.png

 

 

 

11 REPLIES

Problem: You go to the

Problem: You go to the Background Images menu on your IP Phone, but the "Selections Unavailable" message comes up, some phones may show the thumbnails just fine.

Solution 1: After saving the  file with some text editors, eventhough you specify an .xml extension,  the program might add a .txt at the end. Erase it.
Solution 2: open an SSH session to the CallManager node where the XML and PNG files  were uploaded. run this command, make sure the files were correctly  uploaded:

  • file list activelog cm/tftpdata/Desktops/320x212x16

 

If not, then you uploaded them to another node, or there is something wrong with the TFTP transaction

Solution 3: open the List.xml file with a browser. If it shows a syntax error, then  there is a quote, bracket or other mistake in the XML syntax. No files  will be shown in the phone. A good syntax should look like this in your  browser:

 

 

 

https://supportforums.cisco.com/document/44191/how-modifychange-background-image-ip-phone-new

 

Thanks

Manish

Community Member

Hi Manish.I followed yours

Hi Manish.

I followed yours suggestions but all appears ok

1 the file is a.xml

2 my device is a CME and not a CM

3 I've used an  original cisco  List.xml file.

But the result is Always the same

 

Can you please send across

Can you please send across "debug tftp events"  from the CME router when you try to change background image of the phone.

 

Thanks

Manish

Community Member

CCME-LAB#deb tftp evenCCME

CCME-LAB#deb tftp even
CCME-LAB#deb tftp events
TFTP Event debugging is on
CCME-LAB#ter mon
CCME-LAB#
*Apr 16 09:31:56.239: TFTP: Looking for CTLSEP00269EC065E9.tlv
*Apr 16 09:32:01.383: TFTP: Looking for Desktops/320x212x12/List.xml

Does List.xml contains image

Does List.xml contains image location correctly ?

Check by  " more flash:/Desktops/320x212x12/List.xml" or paste the output here.

 

Thanks

Manish

Community Member

CCME-LAB#more flash:/Desktops

CCME-LAB#more flash:/Desktops/320x212x12/List.xml
<CiscoIPPhoneImageList>
<ImageItem Image="TFTP:Desktops/320x212x12/small1.png"
URL="TFTP:Desktops/320x212x12/big1.png"/>
<ImageItem Image="TFTP:Desktops/320x212x12/TN-CiscoFountain.png"
URL="TFTP:Desktops/320x212x12/CiscoFountain.png"/>
<ImageItem Image="TFTP:Desktops/320x212x12/TN-Fountain.png"
URL="TFTP:Desktops/320x212x12/Fountain.png"/>
<ImageItem Image="TFTP:Desktops/320x212x12/TN-MorroRock.png"
URL="TFTP:Desktops/320x212x12/MorroRock.png"/>
<ImageItem Image="TFTP:Desktops/320x212x12/TN-NantucketFlowers.png"
URL="TFTP:Desktops/320x212x12/NantucketFlowers.png"/>
<ImageItem Image="TFTP:Desktops/320x212x12/TN-CiscoLogo.png"
URL="TFTP:Desktops/320x212x12/CiscoLogo.png"/>
</CiscoIPPhoneImageList>

 

Try by changing xml file like

Try by changing xml file like this....

<ImageItem Image="flash:Desktops/320x212x12/CiscoFountain.png"
URL="flash:Desktops/320x212x12/
CiscoFountain.png"/>

Or

<ImageItem Image="flash:/Desktops/320x212x12/CiscoFountain.png"
URL="flash:/Desktops/320x212x12/
CiscoFountain.png"/>

 

And then send across "debug tftp events"

Thanks

Manish

Community Member

with<ImageItem Image="flash

with

<ImageItem Image="flash:Desktops/320x212x12/CiscoFountain.png"
URL="flash:Desktops/320x212x12/
CiscoFountain.png"/>

 the  debug tftp event is

CCME-LAB#
*Apr 16 10:07:17.623: TFTP: Looking for CTLSEP00269EC065E9.tlv
*Apr 16 10:07:20.287: TFTP: Looking for Desktops/320x212x12/List.xml

 

with

<ImageItem Image="flash:/Desktops/320x212x12/CiscoFountain.png"
URL="flash:/Desktops/320x212x12/
CiscoFountain.png"/>

The debug tftp event is

CCME-LAB#
*Apr 16 10:11:13.251: TFTP: Looking for CTLSEP00269EC065E9.tlv
*Apr 16 10:11:15.871: TFTP: Looking for Desktops/320x212x12/List.xml

 

Nothing is changed

thanks

 

 

Ignore my previous comment it

Ignore my previous comment it should be "TFTP:Desktops/320x212x12/".

Now after phone Looking for list.xml , it should deliver all listed image in thumbnails on the phone screen , if its not then it might be bad xml file , case mismatch or bad file names.

 

https://supportforums.cisco.com/discussion/11363836/cme-and-phone-background-images

Community Member

Try to Alias  command as with

Try to Alias  command as with Tftp path

Community Member

Can post the List.xml file

Can you please post the List.xml file here.

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