Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

CME Accounting Code (Acct Softkey)

I am using the Acct code on CME 4.3. Where can I report on these accounting codes? The call history in CME doesn't show them. Do I need to pump them to an outside server via syslog or Radius accounting somehow?

Can someone let me know and can you give me specific options as to software if that's what is required?

Hall of Fame Super Red

Re: CME Accounting Code (Acct Softkey)

Hi Justin,

I have not used these but I thought that this might help get you started :)

Using Account Codes for Billing

Cisco Unified CME provides account code support into CDRs, which a RADIUS server or customer billing server then can use for the billing process. The Cisco Unified IP Phone 7960 and Cisco Unified IP Phone 7940 both support an account softkey so that users can enter an account code from an IP phone during the call ringing (alerting) or active (connected) states. This account code is also added to the Cisco-VOICE-DIAL-CONTROL-MIB SNMP MIB.

You can view the Account Code field in the show call active voice log, as shown in Example 14-41.

Router# show call active voice

Telephony call-legs: 2

SIP call-legs: 0

H.323 call-legs: 0

MGCP call-legs: 0

Total call-legs: 2



SetupTime=97147870 ms





AccountCode 1234

From the CME SRND Guide;

You might want to look into Cisco Partner "Stonevoice" that has a nice application;

Hope this helps!


New Member

Re: CME Accounting Code (Acct Softkey)

that's good info, thanks. Does anyone else have anything else to add. Maybe a quick way to print out the calls for reference?

CreatePlease to create content