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New Member

CME ACD ip phone 2nd line

Hello,

after answering a queued call our user is able to put the line on hold, but then there is no GPickup option to answer another call. Is that normal behaviour ? If that is so, is there no reason to have phones as dual-line ?

Thanks,

Antonis

1 REPLY
New Member

Re: CME ACD ip phone 2nd line

Just figured that if you press New call then you get GPickup so all is good.

AS

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