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CME and B-ACD

I am looking to use B-ACD on a CME 7.1 box using Longest IDLE. How and where can you set up log in ID's for the agents or can you not do this. I keep seeing info stating that you can log in/out of a que but no info on end user or admin programming of this.

Thanks

  • IP Telephony
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Gold

Re: CME and B-ACD

It's all explained in the administration guide.

You define hunt-group logout under telephony-service, and define hlog softkey in ephone-template.

1 REPLY
Hall of Fame Super Gold

Re: CME and B-ACD

It's all explained in the administration guide.

You define hunt-group logout under telephony-service, and define hlog softkey in ephone-template.

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