In CME, you can set up "queueing" by using the appropriate .tcl scripts and setting up the BACD services as "dropthrough". You can even use the "
param drop-through-prompt" option to setup the intial greeting, and when no one answers from the hunt group the script automatically processes the "second greeting" prompt which is the "en_bacd_allagentsbusy.au" prompt, which can be recorded over for a custom queue message.
In between hearing the "drop-through-prompt" and the "second greeting" prompt, the caller hears ringing, then after the call is reclaimed into the "queue", they hear hold music for the duration of the call being re-presented to the hunt group.
Is there any way to keep the caller from hearing the ringing, and only hear the greetings and the hold music?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...