Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CME and Dropthrough BACD

Hello all,

In CME, you can set up "queueing" by using the appropriate .tcl scripts and setting up the BACD services as "dropthrough".  You can even use the "

param drop-through-prompt" option to setup the intial greeting, and when no one answers from the hunt group the script automatically processes the "second greeting" prompt which is the "en_bacd_allagentsbusy.au" prompt, which can be recorded over for a custom queue message.

In between hearing the "drop-through-prompt" and the "second greeting" prompt, the caller hears ringing, then after the call is reclaimed into the "queue", they hear hold music for the duration of the call being re-presented to the hunt group.

Is there any way to keep the caller from hearing the ringing, and only hear the greetings and the hold music?

Any help is greatly appreciated.

Thanks!

Kevin

Everyone's tags (2)
3 REPLIES
Hall of Fame Super Gold

CME and Dropthrough BACD

Aside from modifying the script, there is no way.

New Member

CME and Dropthrough BACD

That's what I was afraid of.  OK, second question:

Is there a way to setup up multiple "second greetings", instead of having each dropthrough resort to the allagentsbusy prompt?

Hall of Fame Super Gold

CME and Dropthrough BACD

Same answer as above.

425
Views
0
Helpful
3
Replies
CreatePlease login to create content