CME - any chance to convert calling numbers to names?
Is there a database or something else which we will write phone numbers and names to here. When the callers calls internal cme users if their number is in the database they will see the names instead of their numbers... I heard that it is possible but how can it be done?
Re: CME - any chance to convert calling numbers to names?
If the PSTN does not send this information in the Q931 'Calling Name' field I don't know of another way to build the 'database'. You can check 'debug isdn q931' to see if the PSTN is sending you the calling name.
I know that with Unified Call Connector (UCC) you can have caller ID show up based upon the user's outlook contacts, but that's as close as you can get without building some TCL scripts that I know of.
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