Hi Folks, got a problem and need ur help.
I have the following configuration ar CME and trying to configure B-ACD. Everything is fine, call is routing as expected, but surprisingly can't hear any prompt from Voice Gateway (2811).
One point i need to say first, my bacd prompts and the tcl scripts are at the location flash:bacdprompts
service queue flash:bacdprompts/app-b-acd-184.108.40.206.tcl
param queue-len 10
param aa-hunt3 3333
param aa-hunt1 1111
param queue-manager-debugs 1
param aa-hunt2 2222
param number-of-hunt-grps 3
service aa flash:bacdprompts/app-b-acd-aa-220.127.116.11.tcl
paramspace english index 1
param dial-by-extension-option 4
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param max-extension-length 4
param aa-pilot 5000
paramspace english location flash:bacdprompts
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param voice-mail 9000
param max-time-call-retry 600
param service-name queue
dial-peer voice 100 voip
session target ipv4:10.234.155.40
incoming called-number 5000
ephone-hunt 11 longest-idle
list 3001, 3002
timeout 10, 10
description **** HuntGroup for Sales ****
ephone-hunt 22 longest-idle
list 3003, 3004
description **** HuntGroup for CustomerService ****
ephone-hunt 33 longest-idle
description **** Operator ****
Any clue please? Will highly appreciate your findings!
Go to Solution.
paramspace english location flash:/bacdprompts/
collect the following debugs:
debug voice application script
debug voice ccapi inout
Put the message files on the root path (flash:/) and change the path in the bac-d-configuration.
I had the same issue and by changing the path it was working.....I don't know why...