Hello All. We have a call manager business edition server with contact center express setup and I am in the process of testing our SRST system. I am currently running SRST in fallback and noticed that I do not have the option to create hunt groups while in this mode. It appears that you can use the alias command but I am not sure how this mimics an ACD or even if it can. It appears that if I use CME-SRST then I can use B-ACD which will allow callers to hear menus and even queue calls which would be great. So my question is can the alias command loop callers back to the pilot number and search for the next available extension? Essentially I want to queue the callers up. If this is not possible then the CME-SRST mode may be the best fit.
Also, the license available for SRST is for Communication Manager Express or SRST. I assume this means that I can run SRST mode or CME-SRST mode??
I do have the h.323 dial peers setup under global config but I noticed that ip telephony has dial peers also. I wasn't for sure if I needed to set them under this location instead of global config if I switch from SRST to CME as SRST.
If I issue the show telephony-service dial-peer command I do not see any dial peers listed. However I have dial peers defined in global that show up in the running config. After looking this command up it appears that these are the dial-peers defined when the IP phones register to the router for the IP phones themselve. Is this correct?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...