Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

CME B-ACD question: Dir. TFR to VM not working


We have set up a simple B-ACD queue script for one of our customers and it's mostly working right, but the option to leave a message (aa-hunt2) isn't. When option 2 is pressed, we hear the MOH audio stream instead of going to that extension's voicemail box. Here is the script:


service aa1 flash:app-b-acd-aa-

paramspace english language en

paramspace english index 1

param welcome-prompt

param aa-pilot 850

param service-name queue

param number-of-hunt-grps 3

param queue-manager-debugs 1

paramspace english location flash:

param voice-mail 899

param second-greeting-time 30

param handoff-string aa1


service queue flash:app-b-acd-

param aa-hunt3 100

param queue-len 16

param aa-hunt1 851

param number-of-hunt-grps 3

param aa-hunt2 2150

param queue-manager-debugs 1



Again, options 1 and 3 work fine, but when option 2 is pressed, we get MOH. The extensions are 3-digits long, so the extension of the VM box in question is 150. Another ephone-dn (see below), sends calls directly to voicemail if the extension is dialed with a 2 in front of it. If we dial 2150 from a phone, we go to ext. 150's voicemail without any problems:


ephone-dn 27

number 21..

description Direct Tansfer to Voice Mail

call-forward all 899


Any ideas what could be the cause of this?


Joseph E.

New Member

Re: CME B-ACD question: Dir. TFR to VM not working

Added the following per TAC and it now works:

voice service voip

allow-connections h323 to sip

allow-connections sip to h323

Just in case someone else runs into this.

Joseph E.