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New Member

CME B-ACD question: Dir. TFR to VM not working

Hello,

We have set up a simple B-ACD queue script for one of our customers and it's mostly working right, but the option to leave a message (aa-hunt2) isn't. When option 2 is pressed, we hear the MOH audio stream instead of going to that extension's voicemail box. Here is the script:

application

service aa1 flash:app-b-acd-aa-2.1.2.2.tcl

paramspace english language en

paramspace english index 1

param welcome-prompt _bacd_welcome.au

param aa-pilot 850

param service-name queue

param number-of-hunt-grps 3

param queue-manager-debugs 1

paramspace english location flash:

param voice-mail 899

param second-greeting-time 30

param handoff-string aa1

!

service queue flash:app-b-acd-2.1.2.2.tcl

param aa-hunt3 100

param queue-len 16

param aa-hunt1 851

param number-of-hunt-grps 3

param aa-hunt2 2150

param queue-manager-debugs 1

!

!

Again, options 1 and 3 work fine, but when option 2 is pressed, we get MOH. The extensions are 3-digits long, so the extension of the VM box in question is 150. Another ephone-dn (see below), sends calls directly to voicemail if the extension is dialed with a 2 in front of it. If we dial 2150 from a phone, we go to ext. 150's voicemail without any problems:

!

ephone-dn 27

number 21..

description Direct Tansfer to Voice Mail

call-forward all 899

!

Any ideas what could be the cause of this?

Thanks,

Joseph E.

1 REPLY
New Member

Re: CME B-ACD question: Dir. TFR to VM not working

Added the following per TAC and it now works:

voice service voip

allow-connections h323 to sip

allow-connections sip to h323

Just in case someone else runs into this.

Joseph E.

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