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Silver

CME B-ACD Question

Hello,

I am trying to use the default script. However, I have only one queue. I just need B-ACD to run the welcome greeting and then ask the user to dial the extension. I don't want the B-ACD to pass the user to different queues.

Do I have to modify the TCL script or there is a way?

Thanks in advanced

4 REPLIES
Hall of Fame Super Gold

Re: CME B-ACD Question

The problem is that even with one option only, the script will need one digit as selection before collecting the extension. So unless you are happy with something like "Press 1 followed by the extension desired", you will need a modified script.

Silver

Re: CME B-ACD Question

Is there is an easy way to modify the script. Because I opened the script using a text editor and it is pretty hard to modify!

Regards,

Hall of Fame Super Gold

Re: CME B-ACD Question

Indeed hacking IVR TCL may be not be hard, but not even a trivial task. I plan to do a little bit of work on that later on, and will come back to this thread when I have news.

Hall of Fame Super Gold

Re: CME B-ACD Question

I hadn't the time to try this yet, but have you tried drop-through mode to the menu entry for dial by extension ?

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