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CME B-ACD script for autoattendant

Hello All,

I have to configure an autoattedant for a new customer with the folowing scenario :

When a call come in the router ( from external callers) , the call must be answered by the autoattendant as described :

 

1- First :  the caller listen the greeting

2- Second : the system ask the caller to choose to press a number according to the departement :

    -> to join the "IT departement"   press 1

    -> To join the "Maketing departement" press 2

   -> To join the "Support Departement" press 3

   -> To join the " Training department " press 4

  -> To join the "reception" press 5

 

Can someone help me how can i configure this scenario ,

 

Thanks in advance

 

Regards

 

Cham

1 REPLY

greetings. here you could

greetings.

 

here you could find a sample script how to configure the B-ACD and AA feature on CUCME.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-express/67907-tdcueacd.html

best regards.

 

had a great day . best regards, and rate if you'll find this post useful
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