I am using the CME B-ACD AA feature to present a menu to callers plus the dial-by-extension option, however for some menu choices the calls don't go to a hunt group and I don't want the queueing functionality on these. Is there a way to use B-ACD without the queueing ?
I have tried using loopback-dns and the auto-connect option, which works ok except the callers don't hear any ringback or busy tone when the call is extended after choosing a menu option.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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