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Community Member

CME BACD & AA

I have configured BACD & AA for CME 4.0 as shown below, however, when an external call comes through there is no voice response, phone just keeps ringing:

application

service cmeaa flash:C3845/app-b-acd-aa-2.1.2.2.tcl

param welcome-prompt _bacd_welcome.au

paramspace english index 1

param call-retry-timer 15

param service-name queue

paramspace english language en

param menu-timeout 6

param second-greeting-time 60

paramspace english location flash:C3845/

param max-time-vm-retry 2

param max-time-call-retry 600

param voice-mail 5000

param max-extension-length 4

param aa-pilot 1000

param number-of-hunt-grps 2

param dial-by-extension-option 5

param handoff-string cmeaa

!

service queue flash:C3845/app-b-acd-2.1.2.2.tcl

param queue-len 10

param aa-hunt3 2620

param aa-hunt4 2630

param number-of-hunt-grps 2

voice-port 0/0/0

connection plar opx 1000

dial-peer voice 1000 voip

service cmeaa

destination-pattern 1000

session target ipv4:172.16.70.247

incoming called-number 1000

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

!

!

!

telephony-service

load 7914 S00104000100

load 7911 SCCP11.8-2-2SR2S

max-ephones 150

max-dn 150

ip source-address 172.16.70.247 port 2000

system message Cisco U CME - City Pharmacy Ltd

time-zone 47

date-format dd-mm-yy

max-conferences 12 gain -6

transfer-system full-consult

transfer-pattern 1000 blind

create cnf-files version-stamp Jan 01 2002 00:00:00

!

!

ephone-dn 1

number 1000

label Reception

name Reception

ephone-hunt 1 sequential

pilot 2610

list 1006, 1007, 1008

timeout 10, 10, 10

statistics collect

!

!

ephone-hunt 2 sequential

pilot 2620

list 1016, 1017, 1018

timeout 10, 10, 10

statistics collect

!

!

ephone-hunt 3 sequential

pilot 2630

list 1026, 1027, 1028

timeout 10, 10, 10

statistics collect

7 REPLIES
Hall of Fame Super Gold

Re: CME BACD & AA

Hi,

if you dial 1000 from an ip phone, does it work ?

Community Member

Re: CME BACD & AA

When i ring 1000 it does not work???

Community Member

Re: CME BACD & AA

for starters you have AA and ephone-dn 1 both at extension 1000. Change ephone-dn 1's number and see if AA responds at 1000 after that.

Hall of Fame Super Gold

Re: CME BACD & AA

Good catch cmonks.

Community Member

Re: CME BACD & AA

i will try this and advice, please stand by

Community Member

Re: CME BACD & AA

what will happen to connection plar settings?

Community Member

Re: CME BACD & AA

Thank you,

It's working....thank

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