I just activeated the CME BACD TCL script. It is answering calls, playing prompts and allowing users to use the dial_by_extension feature however I can not get the script to route to a hunt group.
I have two hunt groups setup. When a caller selects an option from the main menu that is associated with a hunt group they hear MOH for about 10 seconds and then the system plays a message that says "sorry we are unable to complete your call" (or something like that).
The hunt groups work if you dial them manually. Do the users need to do anything else to make their phones available? DND is not on.
Here is the config: (this is a CME version 124-11XJ ? integrated with Unity 5.0)
Here is a working config. You dont need the param aa-pilot 6099 under the service queue. Also do a dir on the router and make sure that you have all the following audio files specifically the en_bacd_music_on_hold.au file
25 -rw- 75650 Nov 29 2006 16:30:06 -07:00 en_bacd_allagentsbusy.au
26 -rw- 83291 Nov 29 2006 16:30:06 -07:00 en_bacd_disconnect.au
27 -rw- 63055 Nov 29 2006 16:30:06 -07:00 en_bacd_enter_dest.au
28 -rw- 37952 Nov 29 2006 16:30:06 -07:00 en_bacd_invalidoption.au
29 -rw- 496521 Nov 29 2006 16:30:08 -07:00 en_bacd_music_on_hold.au
30 -rw- 123446 Nov 29 2006 16:30:08 -07:00 en_bacd_options_menu.au
31 -rw- 42978 Nov 29 2006 16:30:08 -07:00 en_bacd_welcome.au
Here is my config. I break my dial peers up into two seperate dial peers but it works both ways.
I copied your working config but it doesn't work for me. I have the exact same problem. I am starting to think this is a bug. Has anyone successfully got this to work with 124-11XJ? What version are you running?
The only change I made to your configuration was the voice mail number and I added an audio prompt (which works fine). Here is the new config and debug:
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...