10-23-2013 11:38 PM - edited 03-16-2019 08:02 PM
I have a problem . this is the first time to install CME-BACD . when I finshed the instllation there are an error apper :
Oct 24 06:55:46.027: //3//TCL :/tcl_PutsObjCmd: TCL AA: +++ B-ACD-SERVICE not registered, Starting B-ACD-SERVICE +++
Oct 24 06:55:46.027: //3//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside Tcl modulespace. code=1 code=ERROR
Oct 24 06:55:46.027: TCL script failure
Result:
Handoff Failed
Oct 24 06:55:46.027: TCL script failure errorInfo:
Handoff Failed
while executing
"handoff appl leg_incoming $serviceName -s $hString"
(procedure "act_Setup" line 37)
invoked from within
"act_Setup"
My configuration in attached... Please help me
Solved! Go to Solution.
10-27-2013 12:00 AM
Hi Alhassan
please find after update configuration:-
f
dial-peer voice 40 pots
service app-b-acd-aa
incoming called-number 29001
direct-inward-dial
!
dial-peer voice 2 voip
description Dialpeer to Branches
service app-b-acd-aa
destination-pattern 2....
session target ipv4:10.x.x.x
incoming called-number 29001
codec g711ulaw
application
service app-b-acd-aa
param max-time-call-retry 600
param voice-mail 29003
paramspace english index 1
param service-name app-b-acd
param queue-exit-extension1 29001
param number-of-hunt-grps 2
param menu-timeout 6
param handoff-string app-b-acd-aa
param dial-by-extension-option 3
paramspace english language en
param max-time-vm-retry 2
param max-extension-length 3
param aa-pilot 29001
paramspace english location flash:
param second-greeting-time 30
param welcome-prompt en_bacd_welcome.au
param queue-manager-debugs 1
param call-retry-timer 10
!
service app-b-acd
param queue-len 10
param aa-hunt1 29006
param queue-manager-debugs 1
param aa-hunt2 29007
param number-of-hunt-grps 2
!
Thank you
Please rate all useful information
10-25-2013 07:10 AM
10-26-2013 11:16 PM
thanks paolo for your reply. i already move my discussion ....
10-26-2013 11:59 PM
Hi Alhassan
1- You missed the codec g711ulaw on voip dial-peer.
2-you missed dial-peer pots
3- param handoff-string wrong ( you put aa , where it should be app-b-acd-aa.
4-param service-name wrong (you put queue , it should be app-b-acd
Thank you
Please rate all useful information
10-27-2013 12:00 AM
Hi Alhassan
please find after update configuration:-
f
dial-peer voice 40 pots
service app-b-acd-aa
incoming called-number 29001
direct-inward-dial
!
dial-peer voice 2 voip
description Dialpeer to Branches
service app-b-acd-aa
destination-pattern 2....
session target ipv4:10.x.x.x
incoming called-number 29001
codec g711ulaw
application
service app-b-acd-aa
param max-time-call-retry 600
param voice-mail 29003
paramspace english index 1
param service-name app-b-acd
param queue-exit-extension1 29001
param number-of-hunt-grps 2
param menu-timeout 6
param handoff-string app-b-acd-aa
param dial-by-extension-option 3
paramspace english language en
param max-time-vm-retry 2
param max-extension-length 3
param aa-pilot 29001
paramspace english location flash:
param second-greeting-time 30
param welcome-prompt en_bacd_welcome.au
param queue-manager-debugs 1
param call-retry-timer 10
!
service app-b-acd
param queue-len 10
param aa-hunt1 29006
param queue-manager-debugs 1
param aa-hunt2 29007
param number-of-hunt-grps 2
!
Thank you
Please rate all useful information
10-27-2013 12:44 AM
Dear Islam;
I want to thanks you very much the error is resolved and the script was working well.....
10-27-2013 12:47 AM
Hi Alhassan
You are weclome my friend any time , thank you for rating.
thanks
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